back to article If there's something strange in Symantec's neighborhood, who you gonna call? Not Broadcom, it seems: Systems go down, cut off customers

Symantec customers, or rather Broadcom customers these days, were taken offline for a while on Wednesday when the security service's data centers around the planet went down. The Web Security Service (WSS) platform, acquired when Broadcom hoovered much of Symantec's operations last year, sells web-based site and file scanning …

  1. Gene Cash Silver badge

    "problems with the staff turnover of the combined company"

    9:30am: Developer A (among others) was laid off.

    9:40am: Customer Support Rep B was asked the status of very important bug-fix for very important customer.

    9:45am: CSR B answers "You'll need to ask Developer A. He was working on it."


    Loosing customers in droves

    Since their merger with blue coat things have not been great. But man have they gone down hill after the Broadcom acquisition. We haven’t seen an account rep in 8 months and they had the gall to audit us. Then they wonder why security folks next project is replace anything Symantec branded.

    1. PTW

      Re: Broadcom worse than Symantec?

      Jeez, that must be bad, I'll never forgive Symantec for what they did to Norton! See icon for what they deserve

    2. Michael Wojcik Silver badge

      Re: Loosing customers in droves

      Tsk. During this pandemic it's very irresponsible to be loosing customers. Keep them penned up, folks.

    3. Cparks44

      Re: Loosing customers in droves


  3. Anonymous Coward
    Anonymous Coward

    Long time coming...

    Symantec started destroying the .cloud services including WSS back in 2015 when they shut-down the original MessageLabs offices in Gloucester and spread service and support to where it was cheaper but not better, takeover by BlueCoat which then had to sell out to Broadcom just shows that nothing has improved in the capability and management of the Symantec brand and long term staff posting in numbers they're leaving after years of service. Sad but inevitable.

    1. Anonymous Coward
      Anonymous Coward

      Re: Long time coming...

      No one should be surprised.... Broadcom will sell Symantec in 15 months....

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