There's gold in your biz's processes and mining them is the future, says bloke behind topic's first practical guide Ignoring process mining could leave money on the table or set application upgrades up for failure. A new vendor-neutral book offers guidance from people who walk the talk at BMW, Bayer and Uber. The Register spoke to its editor. Building a business from scratch, internet startups like Uber might be expected to replicate ultra- …
Well that sounds interesting and I'm sure that it can help a lot, but only where there is a log. MS Office does not have a log. Outlook does not have a log (Exchange can, but not Outlook). So it looks to me that stuff that is logged concerns mainly networking and servers, not endpoint applications. I'd like to know how the AI statistical analysis machine can help make more efficient processes if it has no log to analyze on what people are doing in their Excel spreadsheets.
Because they are using Excel. A lot.
@ Allan George - I hope you were kidding.
A worksheet to log what's in the other worksheets. And another sheet to log the logging.
Shite. I can't even get a decent audit report out of century-old spreadsheets littered with formulae and VBA and thousands of user-crufted changes that break everything else. I think there's a London Whale of a story in there, somewhere.
Jeez, you'd think this would be Part-and-Parcel for developing a Customer Facing process. I think about when I (as an IT Manager) brought into the company I worked for a new phone system and setup the menuing system to route incoming calls to the various departments/customer service agents. It took 6 months to get it finalized only to find out that most calls went to the Operator (a position we tried to eliminate) because people just hit "0" anyway.
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