Paula Vennells deserves some prison time for what she did.
Seriously, the CEO at the time of the fiasco, Paula Vennells, why isn't she in prison?.
From what I have heard her arrogance appears legendary. She appears totally blinkered and unable to have an open mind. She is also obviously clueless when it comes to computer systems, prefering to believe computers don't have bugs and would prefer to believe people are lying, thieving gits !
I have come across the most obscure bugs in my time, one famous bug that occurred at only one NHS hospital. If our attitude had been 'none one else has this problem, so it must be you that's the problem' we would have never had got to the root cause of the issue.
Well, It was indeed a bug in the code, due to one operator that entered a space before every entry., this caused a sequence of events that obliterated the directory structure, leaving an unbootable system and loss of data. Guess what? the entry fields were not being validated by the software. Basic 101 garbage in, garbage out stuff. What we didn't start doing, was accusing operators of not typing in data the way we thought they would type in data and then not bother parsing it. Paula Vennells has a lot to learn, funny how these people end up at the top of some organisations. I guess their sheer B.S. convinces others they are the one for the job.
This isn't over, the Post Office needs to be investigated fully in court over why and who made the decisions they made. People high up need to now pay the price of their incorrect decisions without thinking through what the consequences might be for them. Including Fujitsu if they are found to have said their is nothing wrong with our software. I don't know any programmer of any reasonably complex bit of code that would ever say they are 100% sure there is no bug in the code.