"Only 8 per cent said the company was a trusted advisor;"
As the UK and Ireland SAP User Group conference opened in Birmingham today, customers of the enterprise software monolith gave their verdict on the cloud-and-AI platform S/4HANA. Which can be summed up as: "Oh, you mean the thing we don't want to upgrade to yet?" How long are they going to wait? Of 467 user organisations …
A certain employer of mine acquired a bunch of US businesses; "merged" them, and rolled out SAP in place of the myriad of systems that had gone before. It was an extortionately expensive process; albeit one that needed to happen to reduce the duplication of systems and processes across multiple businesses. Not without pain; some staff were unpaid for months. Less said about what happened to supplier payments probably the better.
HANA is now being touted as the next step internally. I fear the reality is our overseers are plain terrified of moving anywhere else because of how expensive and what went wrong in the previous merger.
Reminds me of the tactics of selling cigarettes if you ask me. Something you can't live without, and the price goes up with no viable alternative :-P
My company had a very similar issues with pushy SAP sales team and their redicolous figures around S/4HANA. The funniest thing was the proposal of 100+ million on the implementation cost that ended nowhere. In fact it pissed off our executive team that much that our organisation is considering a move to Oracle SaaS ERP.
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