Re: called it
Ah, sorry, I thought you got one or two free from the Globe before they cut you off. Here's the relevant quote:
"Early on, Mr. Porter took senior bankers and board members to Silicon Valley for a lesson in pace.
“He wanted that mindset to be understood,” Mr. Zerbs says. “A mediocre outcome is clearly not okay any more. Like, we have to be the best … and also make mistakes along the way.”
Much of the heavy lifting on technology occurs behind the scenes, as the bank strips costs out of its legacy infrastructure through automation, cloud computing and advances in artificial intelligence. But to incubate the necessary sense of urgency, Scotiabank set up "digital factories” in five countries – Canada, Mexico, Peru, Chile and Colombia. The labs undertake rapid-fire projects aimed at solving bank-wide pain points for customers, sometimes rewriting computer code that can be deployed in the span of a few days."