I see they are re-aligning their mobile service so it has the same qualities as vm broadband.
If so it is a dns failure / cabinet failure / leaves on the line / the fibres are fraying.
Virgin Mobile customers are struggling to get new SIM cards to work or be recognised by the network, leaving them unable to make or receive calls or use data services. The company is telling affected customers that replacement SIM cards are from a faulty batch, according to sources. A Reg reader contacted us having tried and …
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Use them for mobile, £8 a month for 8GB data + calls, texts. Always works. Still on red sim card though.
Use them for broadband, no downtime despite others in my area saying they have it. Granted I use my own router.
Broken clock, twice a day, etc.
Sometimes, if you are savvy, have a specific meetable consumer need, are able to "game" the system, going with the worse/cheapest provider can work out. I've done it to use/test companies "guaranteed" services, that we all know will fail, and thus get free service until you pull your hair out and have to go.
Not been with Virgin though.
No, you're not...
I'm into my 11th year with Virgin Media as my cable broadband provider (well, technically NTL in the first year or two) at three different addresses as I've moved around the county.
Speedtest.net has always reported at or above my advertised speeds, and the small number of outages have been fixed quickly and without fuss.
I've certainly never experienced the horror stories that BT/Openreach friends and associates have experienced, such as long lead times for connection, randomly disconnected services which aren't fixed for days/weeks, or fluctuating speeds.
I've been with them for broadband for more than 12 years. Only problem I've had in that time is a two week downtime which, IIRC, *was* due to incompetence. But compared to the regular horror stories I hear about other providers, I'm happy. Can get broadband without having to pay extra for a landline which I'll never use, so it's a win.
I had no end of problems with NTL then VM in the few years I was with them:
- No end of billing irregularities.
- The TV red button services hardly ever worked.
- Couldn't receive all TV channels, including Sky 1 (before they withdrew it)
- TV picture used to drop out for a few seconds at midnight every day.
- Broadband was always dropping out, so much so that YouTube rarely worked reliably.
- The phone line got wired up incorrectly in the green box so that I was connected to someone else's line, so they presumably got billed for my calls.
I think that's it. Problems I've had with the much-maligned Sky:
Broadband is usually very good, but daughter's phone and data signal has been getting worse and worse lately. Suspected SIM so requested a new one, you can guess how that worked out :-( She needs a reliable phone, now with EE!
I have had a remarkably long run without problem with broadband from them - current issue is not their fault (Cityfibre apparently went through their cable when digging up the pavement to put their ducts in), but their response is a bit disappointing - first available date for a 'repull' is a full 23 days after the fault occurred. I can only assume this has been happening a lot and thus the team that do the pulls is really busy.
Fortunately not a disaster for me as I have an FTTC link as well for redundancy, and on the bright side I think I get £8/day compensation...
Stuff happens, how they respond to it is the issue.
After numerous back-and-forths with Virgin support he has now given up and found a new network provider....... suggested his phone was to blame
And I am so sick to death of tech companies denying the cause of an issue and employing "switch it off and on again"/reset your device statements when they know full well they have an issue.
Sometimes they don't even tell their frontlline staff (VM are notorious for this).
WHY THE FUCK DO THEY DO THIS-IT WON'T GET BETTER BY MAGIC!!!!
Not the first time they've done this. I was sent a new SIM several months ago and was reluctant to use it. I then read interweb chatter that the SIMs would brick any iPhone handset unless it had been supplied by Virgin.
They flat out denied this. I refused to install the new SIM. Eventually they sent me a replacement, but still refused to acknowledge a problem.
TERRIBLE Customer Service all round
Bit of perspective needed here I think.
If you were a customer service rep and you had someone on the line complaining that their SIM card doesn't work, and you send them a replacement SIM and it *still* doesn't work, where would you assume the problem lies?
Interesting that something like this slipped testing, but SIM cards are usually pretty reliable and the true test of VM is how they sort things out going forward.
"If you were a customer service rep and you had someone on the line complaining that their SIM card doesn't work, and you send them a replacement SIM and it *still* doesn't work, where would you assume the problem lies?"
Yes, I would guess it was customer equipment. OTOH, if I were a CS supervisor and starting seeing a big trend and one where lots of new handsets weren't working as well with new SIM cards, I'd suspect something else.
I enjoyed the 80's hugely and am also without facial hair. The lack of smart phones and data networks to record the evidence was an added bonus back then. The issue here is that SWIMBO couldn't play farming and LLF's mates laughed at his disconnection from reality (FiFA & GTA mostly).
A leaked internal report details how Ericsson paid hundreds of millions of pounds to Islamic State terrorists in Iraq, substantiating earlier reports that the company was paying intermediaries to buy off ISIS on its behalf.
The International Consortium of Investigative Journalists (ICIJ) revealed over the weekend that the leaked report, which reviews the years 2011 to 2019, included names and precise details of how money from the company found its way to terrorists.
Rather than halting operations in Iraq as Islamic State ravaged the country, some personnel within Ericsson instead bribed "politically connected fixers and unvetted subcontractors", the ICIJ said, while the Swedish biz continued building potentially lucrative mobile networks.
Exclusive Britain's tax collection agency asked a contractor to use the SS7 mobile phone signalling protocol that would make available location data of alleged tax defaulters, a High Court lawsuit has revealed.
Her Majesty's Revenue and Customs had the potential to use SS7 to silently request that tax debtors' mobile phones give up location data over the past six years, according to papers filed in an obscure court case about a contract dispute.
SMS provider MMGRP Ltd, operators of HMRC's former 60886 text messaging service, filed a suit against the tax agency after losing the contract to send text messages on its behalf. Court documents obtained by The Register show that the secret surveillance capability was baked into otherwise mundane bulk SMS sending carried out by MMGRP Ltd.
Vodafone is to begin retirement of its 3G network next year, saying this will free up frequencies to improve 4G and 5G services.
The move follows proposals by the UK government late last year to see 2G and 3G networks phased out by 2033. Other networks have already confirmed plans to start early, with BT phasing out 3G services for EE, Plusnet and BT Mobile subscribers from 2023.
Vodafone said it will begin retiring its 3G network in 2023 as part of a network modernisation programme.
Analysis Hot on the heels of the UK government enshrining in law the power to strip out Huawei, five European carriers have banded together to ask European policymakers to push the development of open radio access network (OpenRAN).
The operators – Deutsche Telekom, Orange, Telecom Italia (TIM), Telefónica, and Vodafone – published a report, "Building an OpenRAN system for Europe" [PDF], asking the EU to throw money and support at whitebox mobile infrastructure.
This is almost certainly in the hopes the (ideally) cheaper, interoperable kit will help the carriers' own bottom lines, but also to regain some control after several years of uncertainty, maintenance of mix-and-match kit, plus the shock of rip-and-replace mandates after many of them thought they had invested in a relatively cheap and lasting solution in the form of Huawei 5G equipment.
With 5G adoption on the upswing, Samsung provided a detailed glimpse as to what a 6G world would look like.
"We already started 6G research with the commercialization target around 2030," said Sunghyun Choi, corporate senior vice president at Samsung Electronics, during a presentation at the Samsung Developer Conference webcast this week.
6G networks may start going up in 2030, he said, in line with a new network being introduced every 10 years. The first generation network came about in the mid 1980s, and a new generation of communications technology has occurred roughly each decade.
MBB Forum 2021 The "G" in 5G stands for Green, if the hours of keynotes at the Mobile Broadband Forum in Dubai are to be believed.
Run by Huawei, the forum was a mixture of in-person event and talking heads over occasionally grainy video and kicked off with an admission by Ken Hu, rotating chairman of the Shenzhen-based electronics giant, that the adoption of 5G – with its promise of faster speeds, higher bandwidth and lower latency – was still quite low for some applications.
Despite the dream five years ago, that the tech would link up everything, "we have not connected all things," Hu said.
TalkTalk – the Salford-based telco which has more than four million broadband customers – has been ticked off by the UK's Advertising Standards Authority (ASA) following nine separate complaints about misleading ads.
The initial objections centre on two ads – on TV and via email - that ran early in 2020 which talked about a 24-month broadband offer that was "fixed until 2022" or promised "no mid-contract rises."
The ASA intervened when the complainants reported that the price of their broadband packages was to "increase during the fixed contract period" despite the assurances made in the ad.
BT is to be sued by the dead as part of a lawsuit alleging that millions of customers were unfairly overcharged as a result of the one-time state monopoly abusing its market dominance.
The lawsuit is a collective proceedings order authorising a claim brought on behalf of 2.3 million Britons who used to have a BT voice-only phone line. Yet included within the class of people legally permitted to join the case are the deceased – or, rather, their living "personal representatives".
Earlier this week the Competition Appeal Tribunal ruled that former Ofcom man Justin Le Patourel, the lead claimant, could proceed with his case against the UK telco after alleging it had abused its market dominance to unfairly overcharge customers who bought standalone domestic phone lines.
iD mobile – the Dixons Carphone-owned mobile virtual network operator (MVNO) which piggybacks on Three UK's network – has apologised after a billing snafu warned 24,000 customers they needed to cough up or else.
In an email sent to customers earlier this week, the MVNO warned: "There is currently an outstanding balance of £[xx] on your iD Mobile account. Unfortunately, your service will be suspended until the full outstanding balance has been paid."
It went on to say that suspended services would only resume "once a payment has been made."
Mobile tech outfit GigSky is to add a data plan to its mobile app, using the Citizen's Broadband Radio Service (CBRS) small cell infrastructure deployed by the Helium blockchain community.
Interesting stuff. More interesting, however, is the 5G option afforded by FreedomFi (whose gateways will cheerfully mine HNT cryptocurrency in return for a bit of bandwidth to provide 5G coverage for passing users.)
FreedomFi buddied up with Helium earlier this year with a view to adding 5G to Helium's LoRaWAN network. The addition of the US Helium plan to GigSky is therefore significant, since it represents an offloading of traffic from cellular phones rather than the IoT devices and sensors with which Helium has been associated.
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