EE Are A Joke!
I with EE and have been since they were Orange.
I am with them because they simply offer the best signal at my house, whilst being cheaper than most other providers for what I need.
Every year they put my bill up by the same percentage as "Inflation" or what ever they justify it and recently I got an email saying that they are putting up the cost of everything again, if I go over my allowance.
Calls and Picture Messages inside my plan as they say are going up by 10p, and text messages are going up by 1p and then all the international stuff is basically going up by £1 or more.
I have no doubt that in 6 months time I will get another one saying they are putting the price up again with the same excuse of "We need to charge more because of 5G, you know that wonderful thing that people want stopped and you cannot get in your area"
My contract with them runs out in January next year, I have a Huawei Mate 10 Pro and my package is £48 per month, I fully suspect that I paid the phone off probably about 6 months ago, and EE have done nothing about my price and won't even comment on it when asked.
The problem is, I need a mobile phone and so I have no option but to go with EE again when it comes to the time to renew because all the other providers either have poor signal quality or are stupidly higher priced for the packages.
I get 40Mb down and 30Mb up on my phone on EE, Virgin gets 10Mb to 20Mb down and about 2Mb up, Vodafone well if you can cope with 3g speeds then you are in luck but mostly if you manage to get 4G you are lucky to get 1Mb down and 1Mb up, then you have 3 and O2 which most of the time you are lucky to get a signal.
I have had EE on the phone saying I can get X phone for X amount each month added to my plan, I have already them though that I will be buying my phone outright next time and it will probably be something similar to the Pocofone when the time comes as there will be something better by then, and from EE I will just get a Sim Only contract because I am fed up now with the rip off merchants that they are, I just wish I could tell them to sod off fully.