Sick of being the bad guy, UK taxman needs YOU(?) to help it be more 'customer-centric'

The UK's taxman is attempting to reposition itself as user-friendly, advertising a set of "customer experience" roles – including AI and voice – in its tech group as part of an overhaul of its operating model. HMRC isn't exactly renowned for a glowing customer service record and its attempts at digitising services have …

[Arthur the cat]

Sick of being the bad guy

No one knows what it's like

To be the bad man

To be the sad man

Behind blue eyes

No one knows what it's like

To be hated

To be fated

For IR35s

[Apologies for formatting, El Reg doesn't seem to cater for lyrics]

[Franco]

Re: Sick of being the bad guy

I almost want to upvote you (for quoting my favourite song by The Who) and downvote you for tarnishing it with HMRCs brush!

[Arthur the cat]

Re: Sick of being the bad guy

downvote you for tarnishing it with HMRCs brush!

My sincere apologies, but it seemed appropriate.

[Edward Noel]

Re: Sick of being the bad guy

Genius!

[Anonymous Coward]

MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

That's what HMRC should concentrate on. Especially having to listen to 5 (or longer) minute long robo-spiels before being told that no-one is available is an insult.

Anonymous as Hector bears grudges...

[cantankerous swineherd]

Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

have you thought of visiting their website?

[The Onymous Coward]

Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

You mean the one that's borked for many users as they've made a hash of the MTD migration but won't admit it publicly?

[tfewster]

Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

Sorry for the downvote Mr Swineherd, but you triggered my Post-Tax Stress Disorder

[cantankerous swineherd]

Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

sorry to hear of your distress, I'm no longer crying myself to sleep over the downvotes.

[cantankerous swineherd]

Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

oops, perhaps the joke icon would have been more appropriate?

[Anonymous Coward]

I read Dick Francis novels. The Inland Revenue has to be tough as nails, otherwise Kit will be stuck in his office and can't ride steeplechase.

[Anonymous Coward]

Always been unpopular

The 'publicans' in the New Testament are always lumped in with sinners as they were the tax collectors.

[N2]

HMRC customer centric?

They need to shutter Cardiff for starters, that would sort a fair few problems.

[Arthur the cat]

Re: HMRC customer centric?

They need to shutter Cardiff for starters, that would sort a fair few problems.

What, the entire city?

[zaax]

Paying the commercial wage would also be good, most civil pay is about 40% below private pay