"AT&T is laying off American workers and relying increasingly on a global web of low-wage contractors to provide customer service and network maintenance."
So is the company I work for, and many others. And it's despicable and reprehensible behavior. And when you're done with all that outsourcing, in a decade or so, you will no longer even have a company to call your own, much less any talent base or enterprising, loyal workers that have a clue. But some douchebags' stock will be worth a lot (for a while), and the middle class divide will open a bit wider.