back to article Unpicking the Pixel puzzle: Why Google is struggling to impress

Some 15 years ago at a private function, I explained to a bewildered and grumpy Larry Page how the mobile phone business worked. Page was besotted with his new gadget, a Danger Hiptop, a soap-bar shaped QWERTY phone that ran Java, which miraculously squeezed all the useful things about the internet (the web, chat, email) onto …

  1. Anonymous Coward
    Anonymous Coward

    Conspiracy theory.

    From a financial and technology viewpoint the whole Pixel thing doesn't seem to make a lot of sense.

    And the argument 'get the latest Android first' does not appear to be convincing many consumers to take the bait either. AND it's available from other brands through 'One'.

    Add to that that Google, despite its market penetration and billions of dollars is not a consumer brand. It may be the premier goto place if you wish to delve into the particulars of sales and marketing, but as a 'consumer' brand (you know, the consumer you want to flog the phones to) it means zilch : it has no chique, no status, no sexy.

    Als anyone to name 5 droid phone brands : they won't come up with Google. And I don't see Google actively developing the brand as an electronics poowerhouse either.

    So there must be another reason why Google keeps pouring money into this. Are these phones equipped with special software running behind the scenes that collect invaluable information about other people, locations and situations, serving as sort of illicit 'forward observation points' for Foogle for other nefarious purpose ?

    They've proven already they'll go to any lengths to gather the infromation they want. Even explicitly telling them 'no' doesn't work.

    I'm very suspicious !

    1. se99paj

      Re: Conspiracy theory.

      "And the argument 'get the latest Android first' does not appear to be convincing many consumers to take the bait either." - This may have been the case with the 1st Gen Pixel but I don't think its as relevant now that more devices will start supporting Project Treble

      "And I don't see Google actively developing the brand as an electronics poowerhouse either." - Spending $1.1B acquiring HTC seems pretty active to me, although not sure how this will impact the future Pixel

    2. Patrician

      Re: Conspiracy theory.

      "And the argument 'get the latest Android first' does not appear to be convincing many consumers to take the bait either. AND it's available from other brands through 'One'."

      The above, for me, is the deciding factor on what phone I buy; well timely security patches at least. But as the major manufacturers insist on installing their bloated, and pretty much useless, "skins" onto Android this means they are not able deliver said security patches, this means that a Pixel is the only phone that will be fully up to date.

      My sons Samsung S8 as an example is a month behind my Nexus 6P on security patches, and the only reason can be the time it takes them to make sure that their awful, and completely useless, "skin" is compatible.

      1. JohnFen

        Re: Conspiracy theory.

        "The above, for me, is the deciding factor on what phone I buy"

        That's fair. Personally, that is not something that I care about even a little.

        1. Patrician

          Re: Conspiracy theory.

          Do you not carry out banking and/or tap & pay on your phone?

          1. JohnFen

            Re: Conspiracy theory.

            No, I don't. But my position wouldn't be any different if I did.

            1. Patrician

              Re: Conspiracy theory.

              That's interesting, I would have thought with their use, the security patches would be of paramount importance?

              1. JohnFen

                Re: Conspiracy theory.

                Security patches are important, yes, but the problem is that you can't just get security patches. You have to get all the updates or none. And, since you can keep a device reasonably secure in ways aside from the OS itself, that means that I prefer to choose if and when I get a new version of the operating system.

      2. pleb

        Re: Conspiracy theory.

        I can't help noticing that much of what some people fashionably deride as 'bloat' in manufacturer skins is what informs and inspires the next round of new features in Android. Without the constant innovation and differentiation of the manufacturer skins Android would have settled to a far more sedate and self-satisfied pace of change.

        1. Ilsa Loving

          Re: Conspiracy theory.

          >I can't help noticing that much of what some people fashionably deride as 'bloat' in manufacturer skins is what informs and inspires the next round of new features in Android. Without the constant innovation and differentiation of the manufacturer skins Android would have settled to a far more sedate and self-satisfied pace of change.

          You say that as if it's a bad thing. There was nothing wrong with the original Android UI. One of the things I find frustrating about Android IS the mercurial UI that changes on every release. There is no benefit to it, and there are tons of downsides, like unnecessarily confusing the crap out of users.

          People piss and moan about how 'boring' the iOS UI is. But you know what? It works. It's simple. And once you learn it, you arn't afraid that you have to relearn how to use your phone when you upgrade. That is a massive reason why Apple is still so popular despite their often questionable choices in hardware design.

          I remember when I first used android. There was a back button, a home button, and a menu button. The icons looked corresponding to their function. Now? You have a square, a triangle, and a circle. I wanted to use Android, but apparently I got a playstation controller controller instead and it made the whole experience needlessly confusing.

          1. JohnFen

            Re: Conspiracy theory.

            "One of the things I find frustrating about Android IS the mercurial UI that changes on every release."

            I agree. Not just with Android, either, but with all "rapid release" software.

          2. Loud Speaker

            Re: Conspiracy theory.

            People piss and moan about how 'boring' the iOS UI is.

            That is not people that is reviewers - people who would be out of a job if phones remained in one place long enough for people to figure out what all the features actually did, and where the bloody setting they want has gone now!

            However, experience with cars has taught us - if you don't want the brake pedal in a different place in each car, you need to legislate! (And quite possibly execute a few "libaturds" "pour encourager les autres").

            Its the same reviewers who think it is a good idea to have notches, remove headphone jacks, and make it impossible to replace broken parts in a device that can barely survive for a year in a home environment. These are crimes against the environment and the reviewers are guilty of aiding and abetting - possibly incitement as well in some cases.

            1. IsJustabloke

              Re: Conspiracy theory.

              @Loud Speakers.. indeed.

              It's the same reviewers who cry out in abject horror that device A is 1.2mm thicker than device B and immediately state that device A is shit and unusable as a result but then complain about battery capacity in the same review

              1. JohnFen

                Re: Conspiracy theory.

                Yes, it's this sort of thing that is why I've come to regard reviews as being worthless. Instead, I look at specs, talk to real people who have experience with the device in question and, if possible, try the device out before I buy.

      3. Fury556

        Re: Conspiracy theory.

        My S8 is currently patched to 1st August running XEU firmware - they seem to be getting better at releasing patches. I ended up flashing my old S6 to unbranded BTU firmware because EE hadn't updated theirs for months.

      4. Joe Gurman

        Re: Conspiracy theory.

        What you write makes eminent sense. And has nothing to do with the business of selling phones.

        Even with the recently increased emphasis on security and privacy, odds are that 99.99% of smartphones buyers don't care about such issues unless it affects them directly, no matter how much the makers tout such capabilities — so they don't.

        Be happy that you're in the sensible 0.01%, but don't expect anyone to be able to sell phones a t a profit on that score alone. Nice camera, pretty case, Qi charging, stupid Animoji — those, mores the pity, sell fondletoys.

    3. JMcL

      Re: Conspiracy theory.

      "And the argument 'get the latest Android first' does not appear to be convincing many consumers to take the bait either. AND it's available from other brands through 'One'."

      Add to that chez Google products are EOLd in no short order. 2 years of Android updates for a Nexus 5 from release (meaning about 15 months after I'd bought mine) and a mere further 10 months of security updates. Add to which there was no upgrade path as Google had gone down the shiny-shiny Pixel path at that point. Kind of like generic vs big brand headache pills, I'm personally not interested in a 30% markup to support a marketing department.

  2. Dave 126 Silver badge

    What's the point...

    .. in getting a phone based on a promise of constant updates if the phone has unfixed software bugs?

    Issues with the LG-made OLED display on some Pixel units can't help.

    Google are asking Samsung flagship money for the Pixel, but Samsung enjoy customer awareness (both good and meh), a 3.5mm jack and SD card slot. Samsung's displays are objectively very good - not the oversaturated pentile screens of old.

    The Pixel algorithms can be side-loaded onto other handsets, including Samsung's.

    1. ZillaOfManilla

      Re: What's the point...

      They should have stuck to Nexus pricing and moved the brand forward with quality first, then switched to Pixel and a higher price point.

  3. This post has been deleted by its author

    1. Charlie Clark Silver badge

      Re: Going the way of Redmond....

      You seem to be ignoring how successful Amazon's extremely intrusive speaker lines are.

      1. werdsmith Silver badge

        Re: Going the way of Redmond....

        Android is on a hundred different cheapo phones and so is considered a low rent OS. How can you have a premium phone with a low rent OS?

  4. Anonymous Coward
    Anonymous Coward

    Closing Down Sale....

    Google has become such a contentious corp that its a turn-off to consumers in much the same way as Microsoft's dictatorial behavioral left the door open to Google in the anti-trust years.

    Distrust has hurt Facebook too btw. Oculus sales are lower than what was expected vs competing VR. Zuck postponed his smart speaker range too.

    Distrust and disdain for Google / Facebook / Microsoft runs deep. I predict moving into retail won't be a big earner for Google despite plundering HTC.

    Don't get me wrong... Slurpy Smart Tech is selling ok in America overall, it just isn't doing as well elsewhere in the World... Cali's new privacy law (if it passes) will be problem for Silly 'con' Valley as well.

  5. tiggity Silver badge

    Vanilla phone

    Vanilla android is attractive (stares at Moto who, although not too much cruft added on my phone, installed bloody LinkedIn as a system app - wasting space unless I root) as is a guarantee of updates on The price is not.

    Way back in the day I had a Nexus, which was good spec, had updates and I was generally happy with, but (importantly) it was significantly cheaper than the iPhone (i.e. was not at flagship price)

    As the article says, low to mid range is where much interest is, Pixel phone at flagship prices is silly (I could get a decent laptop for flagship phone price) especially when its buggy (& has the famed Google (lack of) customer service

  6. Milton

    Why buy?

    That is my question. The only persuasive selling point is the updates, but as others have pointed out there is a conspicuous flaw in that proposition:

    "Pay far too much for this second-rate gadget solely because its core systems may be so poor that you will need to receive constant fixes"

    I'm not an Android hater by any means, but this implicit message is really not a good one.

    I'm not a gadget lover either—I cannot imagine laying out more than £300/£400 for a versatile pocket computing and communications device (aka 'phone')—but I can understand the broad appeal of some of the flagship handsets: and it is very hard to see why anybody would choose the Google phone when for similar outlay they could have one of Samsung's latest, frankly fabulous ones.

    But then, as yet others have said, this is mostly about monetising human lives, and Google's rapacious appetite for harvesting personal data has long since become a thoroughly obnoxious feature of the company that laughably coined "Don't Be Evil".

  7. Mage


    EVERYTHING at Google seems to be Beta till junked.

    Android still feels like a Beta of Windows 3.0 but with tiles instead of Program Manager (and no decent File Manager unless you buy one).

    The Pixel is a niche product aimed at rich Google fans.

    Tesco sells plenty of decent Android smart phones at €100 to €200, pay as you go, only locked to carrier for 9 months. Some even have SD card slots and 3.5mm sockets.

    The $500 to $1000+ phones are a waste of money.

    If you want a really significantly better camera, you need a decent dedicated camera with a viewfinder. ANY smart phone is very limited on optical zoom, aperture, low light performance and ability to actually hold it while photographing.

    1. Paul Crawford Silver badge

      Re: Beta?

      If Google was serious about its phones then it should give every employee one and insist they use it, and it alone. Then enough internal feedback might just get the bugs fixed...

      1. Offwidth

        Re: Beta?

        As a Google employee - bollocks to that. I will use my iPhone, thank you.

        1. Tony Paulazzo

          Re: Beta?

          You should be burned as a heretic and a witch (or warlock depending on your sensitivities / gender fluidities) :) Samsung s9+ is far superior.

      2. croxed

        Re: Beta?

        We had a boss who described this as eating your own dog food. It does make a difference if the management, marketing and engineering teams have to use their own product.

    2. Joe Gurman

      Re: Beta?

      I'd wait for the reviews of the latest Pixel and iPhone cameras and decide whether you want to continue to make the assertions in the last paragraph.

  8. Anonymous Coward
    Anonymous Coward

    Google's data snaffling actively puts me off going near any of their products. I've got 'droid tablets but they's all set up with 'burner' google accounts. Their constant moaning for other access, and payment card details (to 'complete' some setup is very annoying).

    I'd like to consider a P20 Pro for the camera now the prices are coming down but the Google element is a negative. I think I'd be happier with the Chinese snaffling data since I at least know they're not going to bombard me with adverts with it. Nation state spying I can live with.

    1. LDS Silver badge

      "the experience is entirely geared around data acquisition"

      That's incidentally why photos are so good, especially portraits - it's a side effect of the data hoarding operation, to extract useful information from photos, you have to improve their quality, especially when those taking photos are not that good at it.

  9. Dave 126 Silver badge

    Phone vendor cruft isn't as crufty as it used to be...

    ... thus narrowing the gap between a stock Android phone and a vendor-customised one.


    (There's always been some variation: Sony have been close enough to stock to not bother changing, Huaweii keeps reverting to its own launcher if you install one of your own choice)

    Contrary to some belief, it's not vendor cruft that is the chief cause of slow phone updates, either. And with Oreo, more hurdles to timely updates have hopefully been removed.

    Now that most phones are sold with ample storage, pre-installed apps consume a far smaller percentage of storage than in the dark old 4GB days.

    So, there's a few reasons why a Google Android phone isn't as highly desirable as it was just a few years back in the early Nexus days.

  10. Greg D

    the main problem with the Pixel 2/3 etc.

    is that it's literally an iPhone. If you're motto is "be together, not the same" then don't fucking rip off the direct competition, with zero shame.

    1. fishman

      Re: the main problem with the Pixel 2/3 etc.

      And the Iphone is literally an android phone.

      Large phones? Android first.

      Fingerprint sensor? Android first. (Motorola Atrix)

      Notch? Android first (Essential Phone)

      Facial unlock? Android first (2011 Galaxy Nexus)

  11. Anonymous Coward
    Anonymous Coward

    What Google knows

    It should be clear by now that Google knows almost everything about technology and almost nothing about people.

    Perhaps one of the reasons it is so obsessed with collecting data about all of us is that it really doesn't *understand* humans, but it hopes that with enough data points and processing power, it can find patterns to predict us.

  12. Anonymous Coward
    Anonymous Coward

    (whispers) Google aren't a very good product company ...

    and Apple are.

    Googles idea of "marketing" is clearly "This is what we sell. Now buy it.Don't like <feature> ? Tough. That's how we do it."

    They could get away with it early doors, because they had no competition (Worstall used to note this).

    But now they are a more mature organisation, they can't get away with pushing their vision of the future onto the masses. The techheads, yes. The cool kids, yes. But granny gumdrops ? No.

    A trawl on Googles on user forums would confirm this. There are quirks and oddities which it seems the entire world has picked up on that are still there.

    1. Def Silver badge

      Re: (whispers) Google aren't a very good product company ...

      If you look at their track record of failed projects/products, they're not a very good at anything company.

      The only thing they (currently) have going in their favour is a almost bottomless money pit they can throw behind anything they like. Until the team responsible gets bored, the key people are poached by a competitor, or someone higher up has a "better" idea.

      Take away their money pit and Google would be a rather mediocre software company that would more than likely disappear into obscurity within a couple of years.

    2. Charlie Clark Silver badge

      Re: (whispers) Google aren't a very good product company ...

      Google aren't a very good product company

      You probably want to change that to hardware company or consumer business.

      I think Google often does things for reasons other than we anticipate. It clearly isn't very interested in becoming another Apple and the pricing also shows that it's not following Amazon's loss-leader approach. The role of the Google-branded hardware has changed over the years but might now be coming to an end. Initially it served as an incentive for manufacturers to produce Android phones with some kind of guaranteed volume, more recently it's become a chance to showcase newer features. But with the betas becoming open to other manufacturers this has less relevance. My guess is that we won't be seeing many more of them. Android is established and most Android's run at least one of Google's data-grabbing services.

    3. fandom

      Re: (whispers) Google aren't a very good product company ...

      "Googles idea of "marketing" is clearly "This is what we sell. Now buy it.Don't like <feature> ? Tough. That's how we do it."

      And that makes them different from Apple in that...?

      1. sabroni Silver badge

        Re: And that makes them different from Apple in that...?

        They're different in that people want to buy from Apple. Desire for Google products, as pointed out in some length in the article you're commenting on, is not really there.

        1. fandom

          Re: And that makes them different from Apple in that...?

          And that relates to "This is what we sell. Now buy it.Don't like <feature> ? Tough. That's how we do it." in that ...?

    4. JohnFen

      Re: (whispers) Google aren't a very good product company ...

      "A trawl on Googles on user forums would confirm this"

      True! It's rather amazing how poorly users who have complaints are treated there.

    5. IsJustabloke

      Re: (whispers) Google aren't a very good product company ...

      it's equally fair to say...

      "Apples idea of "marketing" is clearly "This is what we sell. Now buy it.Don't like <feature> ? Tough. That's how we do it.""

      So I don't think your point stands. The reality is that people associate Google with "free" (as in beer) and being asked to pay a grand on a phone doesn't make sense to them.

  13. viscount

    "The returns procedure is notorious."

    That's surprising - I may have been lucky but when my Pixel broke I called Google and had a new phone the next day.

    1. Dan 55 Silver badge

      Thanks to telemetry, they knew you needed a new phone the week before.

    2. Anonymous Coward
      Anonymous Coward

      Not just you , I sent off my 32Gig XL, duff microphone and a few days later got a 128 Gig back

    3. Tub65

      Pixel eaten alive

      Shipped my Bootloop Pixel to Google NY for repair, replacement quess what the have eaten my chocolate cookie Pixel alive and never returned my Pixel or refund.. I will be a fruit loving person from now on Google

  14. johnnyblaze

    The Pixel's are good handsets, but they are just too expensive for what you get. For Google to kill the Nexus line then jump right in at the premium end of the market with HTC made devices was high risk and moderate madness. I still feel that Google should have kept Nexus at the mid-range (which were doing well, and had brand recognition), then start gently with the Pixel line, but maybe at the £5-600 mark and not >£700. The Pixels have two things going for them - the camera and the instant updates straight from Google, but they don't really have any other differentiators.

    Also, there's no way I'd buy any phone with a notch - whatever it is. Just plain ugly.

  15. Anonymous Coward
    Anonymous Coward

    We could solve this. Right here. Right now.

    Just the comments on this thread alone would provide a pretty good roadmap for producing a phone that the public would use, want and buy. (Which is the best and cheapest way to market *anything* if you can).

    The fact that Google have had this information at their fingertips forever tells you all you need to know about how they view the customer in their universe.

  16. BigAndos

    I was drawn to a Pixel 2 by the promise of fast updates, no bloatware and longer support for Android upgrades. However, I just couldn't stomach the price! I ended up buying a mint condition Pixel XL second hand for £350. Pretty happy with it all in, especially getting Pie right away. However, most phone users probably don't even understand what an OS update is so Google really need to find ways to differentiate especially if they want to charge premium prices.

    I think they would be better off going after the mid market in the short term. If they made a £500 mid range phone with average CPU/RAM, removable battery and SD card slot I would be handing over my cash right away.

    The volume of data collection is increasingly concerning me however. I've always been a bit (too) relaxed about this in the past but recent stories about how they still track your location even when switched off etc are alarming. I may end up going to iPhone at some stage assuming Apple are any better...

    1. Kerbside Gruntfuttock

      'I may end up going to iPhone at some stage assuming Apple are any better...'

      Why would you make that assumption?

    2. Tony Paulazzo

      I think they would be better off going after the mid market in the short term. If they made a £500 mid range phone with average CPU/RAM, removable battery and SD card slot I would be handing over my cash right away.

      They don't really need to compromise that much to keep the price low, the Axon 7 was a high end phone with a mid range price (camera maybe wasn't so great), Chinese - so probably they now have a great deal of data about me, but until they invade the UK, not much they can do with it - selling it to UK spooks is probably nogo since they probably share everything with Yank spooks.

      The prices are high because the market will pay it. If they'd kept with the Nexus line (reasonably priced) and slowly added a higher end option I'd probably still be a loyal Google customer, but fuck 'em!

      Gods' save the Queen!

  17. simonb_london

    Reboot after a call?

    I am totally relieved to only have a Samsung S8 where I have to tap the camera to get it into focus every time it powers up.

  18. JohnFen

    Why the Pixel doesn't interest me

    It's very simple -- the cost/benefit ratio of those things leans way too heavily in the "cost" direction.

  19. WibbleMe

    If they had only of heard about the direct marketing and product review channel called Youtube they might have been able to do some sponsored marketing.

  20. pleb

    Slurp slurp

    You put your finger on it when you recounted the experience setting up a virgin Google account. All defaults are max-slurp. The devil is in the detail - no local phone account to save contacts under, no local gallery app to view photos etc, all the better to funnel all that data to Google the moment you forget to disable whichever sync default.

    So I figure it's bad enough having to do business with the devil, but I'm sure not going to sit down to dinner as well. If I must use Android, no way ever is it going to be on Google's own phone. Never.

  21. Jeffrey Nonken

    Reasonably happy with my Pixel XL, but I miss my Sidekick II all these years later. (Sidekick is just a T-MOBILE branded Hiptop.) I doubt that in 10 years I'll look back on this phone with such nostalgia.

    *Sigh* Nostalgia just isn't what it used to be.

  22. Tom 35

    It's just too expensive for average people

    They are for people with too much money. Add the pixel book to that too.

    If I was buying a phone right now I think I'd be looking at something like a Nokia 6.1 or the 6.1+ if it comes to Canada.

  23. Anonymous Coward
    Anonymous Coward


    Would have been an interesting article if it wasn't for the nauseating name-dropping.

  24. OffBeatMammal

    I've had a pretty good experience with return/replacement process both for my Nexus devices (my 4 was rock solid, my 5 needed replacing twice, my first Pixel2 lasted a week but had a battery fault and was also painless to replace) but at the time I was in the US. Now I'm back further from their logistics center I'm a bit more worried how things will be handled in the future... that, and the awful leak photos of the be-notched Pixel3 makes me suspect I'll need to look elsewhere.

    As the price tag has gone up every generation the incentive to actually upgrade has gone down, especially with things like headphone jacks and SD cards disappearing (the first annoys me several times a week because I've already lost two USB-C to 3.5mm adapters!)

    For me, the big selling points of the Pixel have been the camera, the minimalist skin (though I do still prefer and tend to revert back to, Evie) and the regular as clockwork updates. If Nokia live up to their promise to deliver the same then I may switch back (less about the nostalgia the name evokes, but based on their ability to deliver on their promise to rekindle customer loyalty by building and supporting good hardware).

    I keep thinking a switch to the iPhone would solve my complaints with the Android ecosystem, but ...

  25. JimBob42

    Pretty sure the phone is named after this:


    Such is my dislike of Android and all its Google influence, I went and purchased a second hand Lumia 950 for very little money. It does all I need a phone to do but above all, answering a call does not require a five finger shuffle and it's simple and intuitive.

    1. 0laf

      MS would have like to have slurped your data just as much Google does but they made an arse of it. And I say that a former very happy user of a 920. I still rate WinPh8.1 as the best phone OS I've used. It could have been great as well has MS not decided that it had to be another Apple/Google or nothing.

      1. peachy001

        Still using my 950xl. Amazes me how it still stands up, apps aside. My 920 was epic at the time. Best back on a phone, and wireless charging. Sadly, the Pixel 2 devices were mid range phones, but with epic photography. A medium sized battery (and the Pixel 3 is smaller!), a shocking screen (go look at ones on display in Carphone Warehouse, all have screens that are knackered and beset by burn in), no headphone jack, no wireless charging. Sadly, they had flagship pricing, which was bizarre. The LGV30, S8 and 9, were way more feature rich. V30 is actually the nicest phone I have held in years. Sadly, their screens and cameras were also poor.

  27. jason 7

    At the end of the day...

    ...there are more and more of us that just do not wish to pay more than £400 for a device that lasts 2-3 years maybe.

    The gall of the likes of Google is thinking we are happy to spend £1000 on something to last a year to 18 months. I don't know of any other device where folks would consider that perfectly okay. Hence why I feel those that do this very thing are demented or just have more money than sense.

  28. David 164

    None of the phones are impressing me from anyone. I think everyone is just waiting for foldable displays to arrive, cameras that see through the screens, an screens with fingerprint sensors built in.

  29. Munkstar


    Just turned on my Nokia windows mobile found in a cupboard so as to wipe it. Smooth slick operation with a great screen. Only gave it up as the app developers followed Microsoft’s lead ... and deserted it.

  30. JBokilo

    Google Pixel 3 is a disappointment:

    The Pixel 3 is a disappointment; poor design, reduced battery size, same RAM size as Pixel (2016). Yet, priced as same bracket as Samsung Note 9 and iPhone XS. When compared to the innovation of Huawei Mate 20 Pro, we all have to despair!

    The Pixel 3 /3XL will be a disaster for Google. Think of Samsung Mobile about 10 years ago when Samsung thought it could sell plastic phones at premium prices, while iPhone was all glass and metal.

    What has the HTC design team contributed? Nothing. They should be fired. Why would you build a larger screen and use the same size of battery? That is what HTC did with its HTC Evo 3D about 10 years ago. Unacceptable.

    Regarding the 4GB of RAM. Disappointing. Last year's Pixel 2 was lagging and many reported that same issue. Most recent and high-end Android phones are loaded with 6GB and 8GB to avoid lagging. Yet, Google stays with 4 GB of RAM. I view my spreadsheets on the go with my phone and I would hate to see lags.

    The design team(s) who made these recommendations should be replaced. That are destroying the reputation of the Pixel phones.

    I am very disappointed!

  31. JBokilo

    Google Mobile has lost its Mojo!

    Google Mobile is lost. Someone needs to take control of that unit and right the ship.

    1) Why release tablet Google Pixel Slate and make it as expensive as Apple iPad Pro when the Slate has no LTE version and storage is limited to 256 GB? The iPad Pro has 1TB storage with LTE and this is at same price point as Pixel Slate 128 GM with wi-fi only. Pathetic. People who bought these expensive tablets needs productivity. Give them the option of LTE when they travel.

    2) Why make the Pixel 3 phones with reduced battery capacity and only 4GB of RAM? Also, the Pixel 3 has an antiquated design. Hey, Google, just look at the superior and creative designs and features on Huawei Mate 20 Pro and salivate on what Huawei has done and still come at the same price point as Google. What didn't Huawei just do the design and you don't need a huge mobile unit department from HTC.

    3) Find ways to listen to what customers need. Google is failing miserably at this.

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