This is what I like to hear - the tech support is obviously taking the problem very seriously and everybody is fully engaged on finding a solution.
ISP TalkTalk is no longer on speaking terms with Brit hosting provider UK2.net – as far as networking their customers over the internet is concerned. A Register reader noted that things went south in the early hours of this morning, and a glance at UK2.net’s status page confirms subscribers of TalkTalk – the ISP that wears the …
Thursday 5th July 2018 15:52 GMT Anonymous Coward
I appreciate the sentiment but I think a couple of <sarcasm> tags would help those El Reg readers for whom English is not necessarily their native tongue.
WRT "some routine updates in some of our exchanges from 1AM to 6AM tomorrow morning, to make improvements to your service." reminds me of an entry in the Devil's DP Dictionary (Stan Kelly-Bootle?) that defined a one-line patch as a change so small it didn't require testing before it was allowed to crash the main system. The problem was cured by a one-line patch. The dictionary reference also linked to "recursion".
(the exact reference may be a bit different as many brain cells have passed away since I last read it.)
Thursday 5th July 2018 15:18 GMT Lee D
They used to offer a lovely number for dialup with just uk2/uk2 as the login details, local rates.
Whatever happened to them? That was a great backup when the "new" DSL went down or just when you were "roaming" in a hotel or something pre-wireless.
And game servers, they used to run a ton of game servers.
Since DSL came along, haven't heard hide nor hair of them.
Thursday 5th July 2018 15:53 GMT Graham Dawson
They went a bit crap. I used to have a few domains with them, but after a bunch of unnecessary "upgrades" to their control panel made everything difficult to find, rising prices and an increasing likelihood that t hey'd just straight up ignore technical support problems, I decided to shift somewhere else.
At which point I discovered that they'd made moving domains away from them immensely difficult, as in "nearly tempted to let the things expire and risk re-buying them from the scalpers" difficult.
They were bought out by some company that saw a cash flow with an inbuilt customer base and wanted the money for itself.
Joke's on them I guess.
Thursday 5th July 2018 16:38 GMT Anonymous Coward
It's that TalkTalk again !
They're fond of aqcuiring wooden spoons every year, and are too thick skinned to care anymore. This snafu doesnt help. The script monkeys in customer services are worse than a chocolate teapot. Keep your BP tablets handy when attempting to talk to them, else you are sure to burst a vein in your brain.
Also, punters be aware that the "free Essential SIM as far as you are a customer" is being withdrawn from August with a £5 per month 200 minutes and 250 mb of 3g data, if you want to continue. Else go to O2 !
As usual, fake promises in management speak. Wankers all.
Thursday 5th July 2018 18:20 GMT Ken Moorhouse
We are currently awaiting updates from TalkTalk regarding issues on their network
Will this mean a phone call from a pleasant gentleman in <offshore call centre> telling UK2 that they will need a new router which will be despatched to them once they send some money via <money transfer agent>?
Thursday 5th July 2018 18:57 GMT John Smith 19
Thursday 5th July 2018 19:42 GMT Anonymous Coward
Thursday 5th July 2018 20:42 GMT choleric
ONE hosting provider?!?! You were lucky!
When I were a lad TalkTalk wouldn't speak to any hosting providers, for weeks on end, and their customer service wouldn't speak to me either. High speed fibre could only be found behind t'tractor when it span it's wheels running over soggy cow pats.
Friday 6th July 2018 21:23 GMT Anonymous Coward
This just in. Comacast, ATT, BT and TT will merge. The new company will bring ludicrous speeds to the internet . Parents will no longer have to worry about kids looking at porn or spending to much time on the net. Gone are line rental fees. But will have to pay £2.95 per month for line conditioning. £3.50 copper rental fee. £3.50 maintenance fee. £2.95 document preparation fee. £2.95 document storage fees. £10 month modem fee. £6 to turn on wi fi. £30 to use your own modem.
You can have this for the low low price of £45 a month plus fees or wait we for got to ad VAT that's £55 a month plus fee. OF course if you want detailed billing that shows all the fees that will be another £ 2.95 a month.
Sunday 8th July 2018 18:29 GMT John Smith 19
Re: CRAP CRAP. Why is ANYONE still with them?
The same reason people don't change any other service they use.
and TT know this.
It's only when people start walking (and can't be stopped with some "One off special offer" BS) that companies will start (just start) to actually do something about improving themselves.