1300 hours of downtime out of 36 months, assuming 24/7 operation, is 15% downtime. That's not even one 9 of uptime. WTF?
NHS trusts across England experienced more than 1,300 hours of downtime in the last three years, according to results from Freedom of Information (FoI) requests. Nearly a third of the trusts (25 out of 80) that responded to an FoI request from Intercity Technology admitted they had experienced outages across their IT systems …
they only sent the FoI to 147 trusts and only 80 responded, there are over 200 trusts, and ive you include CCGs which run GP services theres over 400 in england.
I'd be intrested in their smapling method, and I'd hazzard a guess one of there respondents was North Lincolnshire and Goole.
Correcting maths above, 1300hours of downtime in 80 trusts over 36 months 95% uptime (or1.5 9s)
And chances are this is the bad part of the nhs so system wide we are lookin at atleast two if not 3 9s. The problem with availablity in the NHS is resillience is sacrificed to shiny whistles and bells, as its dificult to quantify "If this component fails..."
You do know that every department in the NHS is required to have contingency plans for when systems are down and every trust also has SLAs attached to each of it's systems which includes a degree of "acceptable" downtime e.g. 4/8 hours.
Systems going down isn't unusual, it's actually becoming less of a problem as sysadmins are able to point to Wannacry and say "we've got to do maintenance" now where as before this was damn near impossible.
Intercity Technology sent 143 NHS Trusts in England FoI requests in February 2017. Eighty responded
Wonder if we should FOI them to find how much money is spent answering FOIs for a few column inches? What benefit has this given us? We know they went down at Wannacry - because they told us, when they go down local press know about it and it's normally on their social media pages as annoyed patients turn to twitter.