Veritas to put biz tech support on the slow boat to India – insiders

Veritas's support services unit, overseen by executive veep Lenny Alugas's Customer Success organization, will reduce its headcount and redeploy workers, company insiders have told The Register. This is against a background of the enterprise storage business struggling to regain profitability after being spun out of Symantec, …

[Anonymous Coward]

The Veritas office referred to is in Heathrow, Florida not Heathrow, England. The main UK office is in Reading.

[Doctor Syntax]

"The Veritas office referred to is in Heathrow, Florida not Heathrow, England."

Just as well. If it was Heathrow, England it would be at risk of being flattened at some time in the next few years or a few years after that. After Boris, of course. He's still going to get flattened first by lying down in front of the bulldozers. He's still going to do that, isn't he? Isn't he?

[Anonymous Coward]

Thats a good idea

Moving your support to India. Despite so many people hating having to deal with Indian call centres. Not because of a racism issue but because Indian calls centres appear to be trained to NEVER break away from the script. Which is annoying!

Way to make people avoid your software even more.

[Sir Loin Of Beef]

Re: Thats a good idea

Came here to say the same. Ask anyone who has to deal with India and they will tell you it is a disaster.

BUT, your smiling MP still gets to speak to a good bloke so all is well!

[Blockchain commentard]

Advanced English support moving to India? What about not so advanced English? Going to China?

[AMBxx]

Open source AV?

Time for a new AV? Any open source options available?

[Fat-Boy-R-Dee]

Re: Open source AV?

VRTS doesn't have an AV product - its ex-parent SYMC does, along with a DLP suite etc.

AFAIK there are a lot of freeware, if not open source, options available on Windows for AV, DLP, etc.

[Marty McFly]

How is this possible???

Every six months Veritas has announced a headcount cut. I thought they were completely out of employees by now and didn't have any more left to cut.

[TheBorg]

Sounding a bit like DXC .... send it all offshore and hope it all works .... disaster

[J. Cook]

... We stopped using BackupExec here at [RedactedCo] quite some time ago; the multi-server backup functionality was.... less than thrilling. We moved to commvault, and life has been (mostly) peachy ever since.

[Anonymous Coward]

We moved to Veeam and have directed all clients that way too.

Backup Exec has future only in those firms who don't know any better.

BE needs a complete rehaul from GUI to engine. Any single update requires reboot (on every agent server as well) and usually something breaks after patching.

[adam payne]

Like many companies, Veritas makes operational changes and staff realignments when our customers, products or services require them

So it's customers who are driving the change then? so it has nothing to do with you cutting costs?

Any changes we make will not lessen our customers' quality of support

Indian call centre but there will be no changes to quality of support? hmmmmm.

[Anonymous Coward]

Veritas is sinking fast

After Symantec sold veritas to private equity owners the old/new entity struggled to keep execs and have a consistent or thoughtful strategy for any amount of time. They attracted new hires by telling them we would IPO, but thats not going to happen now. They shut down old development centers where they have experienced and loyal employees to open new development centers in new cities competing against top tech companies for very expensive talent. They started new products and killed new products. They expanded into new markets and then decided to double down on enterprise backup. They would build multiple new offerings that competed against each other in the same space only to kill them when some of them didn’t succeed. Leadership craps on employees and on customers. Veritas is absolutely sinking. As an employee i advise customers to stay away because current leadership doesn’t care about you or about making veritas a sustainable business. They only care about getting their bonus for achieving 40% margin so PE owners can salvage an ROI. You will be risking your job by investing your organization’s time and money in veritas technology at this point. It’s a ticking time bomb.

[Anonymous Coward]

Re: Veritas is sinking fast

Only IPO Veritas is hitting is: "Intentionally P*ssing Off" - that's for all their customers on everything but Netbackup... but the dimwits up top don't seem to realize that customers own Netbackup AND other products that are now in the slow decline, offshore and leave to die pile - how will those Netbackup customers feel when they are really getting different levels of support across the products?

The goal is clear with the last two years, wind down InfoScale & EV an sell it off. Who will buy these products that are losing customers and have no experienced engineering teams?

The only constant at Veritas is redundancy and new execs every quarter - feel sorry for customers who've invested into the non-netbackup products.