When enough people make a mistake, it stops being a user issue, and it becomes a UI issue. Maybe putting a big warning sign on the option would be enough to solve most of the issue.
G Suite admins need to RTFM – thousands expose internal emails
If you're sysadmin of an organisation using Google Groups and G Suite, you need to revisit your configuration to make sure you aren't leaking internal information. That advice comes from Kenna Security, which on June 1 said it found 31 per cent of a sample of 9,600 organisations leaking sensitive e-mail information. The …
COMMENTS
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Wednesday 13th June 2018 18:00 GMT Orv
Oddly enough I've been with two places that migrated from O365 to Google, after running both in parallel for years. Reasons seem to be reliability and interoperability problems with O365. (I get the impression Google plays better with existing non-MS infrastructure, and these were large organizations with complex authentication needs -- LDAP, Shibboleth, etc.) O365 developed a reputation for repeatedly botching service updates and being picky about browsers.
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Monday 4th June 2018 13:13 GMT handleoclast
Why is it even an option?
Why is it even an option to expose your private stuff online?
You're not the only person to find himself asking that. It is a question many people, including the guy himself, asked after Anthony Weiner sent dick pics to a minor.
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Monday 4th June 2018 08:37 GMT Anonymous Coward
If you feel it's been outsourced, try dealing with some of their "experts".
I have come across new 1st liners with better problem solving than them.
Hint:
Hi, you've (Google) have allocated the wrong type of account against our customer login.
OK sorted that for you, you now need to set up a new one
It says I can't because I already have an account.
OK you need to delete the old one.
I can't because I can no longer login.
That's because it's no longer associated with your account, you need to create a new one.
It says I can't because I already have an account.
OK you need to delete the old one.
I can't because I can no longer login.
That's because it's no longer associated with your account, you need to create a new one.
It says I can't because I already have an account.
OK you need to delete the old one.
I can't because I can no longer login.
That's because it's no longer associated with your account, you need to create a new one.
It says I can't because I already have an account.
OK you need to delete the old one.
I can't because I can no longer login.
That's because it's no longer associated with your account, you need to create a new one.
I seriously think I was talking to an early Bot.
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Monday 4th June 2018 07:52 GMT T. F. M. Reader
How confusing can it be?
"Public on the Internet" vs. "private"... Hmmm... What might that mean?
To quote the problem description, ...the misconfiguration happens when Groups Visibility is configured to “Public on the Internet”.
I am sorry, but I don't find this confusing at all. Nor is it “complex terminology”, IMHO. All it is is PEBCAK.
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Wednesday 13th June 2018 18:18 GMT Orv
Re: How confusing can it be?
The problem is Google's admin tools don't show you the status of groups in the group list. The only clue you get is a group type of 'Custom', which can mean anything. If you click it, you get another page, which also doesn't tell you the group's permissions. You have to click "Role and permissions" in order to see the settings. This means if you have more than a few groups, it's a very tedious and error-prone process to audit the permissions on them.
The group owner(s) can change the permissions at any time, so all it takes is one click where someone hits "Anyone on the Internet" instead of "Anyone in the organization" directly below it, or misunderstands the difference between who can post and who can view.
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Monday 4th June 2018 11:09 GMT Androgynous Cupboard
It is confusing
When we moved to Google Apps for email, I'd expected to be managing a mail system like I was familiar with: users, with aliases that apply to a particular user or a set of users. But instead of a "group alias" google has this weird "groups" setting, which seems to try to merge the concepts behind a newsgroup or public mailing list and a simple group alias address.
Personally I find it annoying and yes, confusing the first time we set it up. If google simply offered a normal group email address like you might find in, for example, exim, sendmail or any of the other systems their customers would be migrating from, this wouldn't have been an issue.
Oh and for all the clever-clogs saying RTFM - that might have flown when Google Apps launched, but it is showing all the signs you'd expect after all these years: scope creep, poor mergers of acquisitions with different concepts, abandoned approaches etc. in the documentation. You are in a twisty maze of hyperlinks, all alike.
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Monday 4th June 2018 13:33 GMT takno
Re: It is confusing
To be fair they used to have exactly this functionality and it worked great.
Sadly when they introduced the much more marginal case of google groups for domains they decided that since they both had the word "group" in they must be the same thing, and decided that you can't have both on a domain
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