Re: Well at least
Utterly clueless MBA types - I can get 90% of what I want easier and faster from Amazon or other online outlets.
The only way for shops to survive is to be a) very local b) a positive customer experience/ advice
Which means investing in product and staff - if they don't do either they are screwed.
If they don't make their stores "sticky" in a good way for consumers we will vote with our mice
They needed to the equivalent to the Four Candles hardware shop where you'd go in for a handful of diodes and a bagful of capacitors. In which the staff would stand and chat about dies, washers, taps to the punters who would lean on the long counter. There would always be a number of local tradesmen there coming in and the place would always be a-buzz.
I last went into a Maplins in a retail park outside of Durham and all I wanted was a sine-wave inverter for the motorhome, they had similar and cheaper (quality) but dear (price) but not as specified (not so sine, sine-wave wise).
The time prior to that was venturing into a branch in Kingston Up Thames, of all places. It was tucked down the back of an arcade somewhere. The place looked dusty, as in unused rather than interesting, no-one came to help and I couldn't find the simple tool that I needed.
My father, in his boffinary days, would order from them via catalogue and that worked. That is, when he couldn't find anything else in the back of ETI for cheaper.
I never understood what Maplins were actually for. Were they a high-tech geek toy-shop that was more or less ran like an Argos (i.e. ask no questions) or were they a component place?