Black Horse Down, we repeat... yes, Lloyds Bank, again Customers of Lloyds Banking Group banks and TSB have been shut out of their online banking this afternoon. This is the second time this month they've been kicked off. At the start of the year, the UK-based group fell victim to a DDoS that led to a two-day outage, and there have been several more glitches since then. Hundreds …
The past week I have no kidding spent over 6 hours purely on hold (this does not include the hours spent trying to resolve the issues) .....
They also claim that their changes did not take their customers by surprise !!!
Only advice I can give people is to keep at it though, they changed our options each time we called and I didn't give up.
Total Inability To Support Usual Processing.
That applies to any data processing function that ceases to operate normally, so it's generally applicable, but I'm aware it's not humorous enough for El Reg purposes. I don't think the needle would even contemplate thinking about the possibility of moving off the zero peg on the 'level-of-amusement' scale. (What is the Reg standard measurement of humour content? )
Sorry, we've had to log you off.
We're sorry but an error has occurred whilst processing your transaction.
If you were making a payment then please check your statement to make sure it has been made successfully. If the payment isn't shown on your statement please try again.
Isn't that rather rubbing salt in the wound, suggesting users check their statements when the system is off - line? Including the word "later" might have been a little better.
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