I wonder what their backup plan is if things go wrong with the corporate change ?
“Veritas” is the Latin word for truth, a fact we mention because data management software vendor Veritas has offered The Register a revised explanation for the closure of its support desk in Sydney, Australia, after we received information that told a different story. That document was a workforce plan dated July 2017 and, in …
Monday 18th September 2017 07:59 GMT Korev
Those plans were balanced by ~35 hires in Beijing, China and ~100 people in Pune, India, plus the intention to open a new San Francisco office and fill it with up to 150 people as part of an effort to concentrate management positions in the Bay Area.
If offshoring is so good; then why not do the management too?
Monday 18th September 2017 09:18 GMT Anonymous Coward
Exactly. Management, like sanitation supplies, is basically an overhead cost that creates no value itself but is necessary to support the activities of those who do create value. If times are tight, switch to generic toilet paper instead of the quilted and scented sort - i.e. concentrate management functions somewhere inexpensive and retain customer support close to point of use. That's why we have sales and support in central London and management are squirrelled away in the North East.
Wednesday 20th September 2017 07:04 GMT Anonymous Coward
Monday 18th September 2017 08:44 GMT Pascal Monett
"reducing support, in the name of a better-looking balance sheet"
In a perfect world, customers should then reduce their custom in the name of finding better support elsewhere.
Of course, this is an imperfect world and switching supplier is not always that easy, so it looks like wait times are going to get longer.