IBM probably made all the Aussie staff redundant, and Westpac got sick of talking to Indians who they couldn't understand, and had no idea to do their job.
Westpac brings authentication system in-house, binning IBM
Australian bank Westpac has decided the time is right to bring its Distributed System Access service in-house, rather than continue an arrangement that saw it tended by IBM. The Register understands that Distributed System Access (DSA) is the Bank's authentication infrastructure and is used to manage user accounts, group …