Veritas shrinks Sydney office, slashes 60-something support staff Storage management software vendor Veritas is shrinking its Sydney office, a move The Register understands will mean the loss of over 65 jobs in the support team currently stationed in the Australian city. Veritas told us the changes have been made because the company “continually reviews its real estate holdings in an effort …
We've always had great support from the Sydney office no matter what time of day (or night) it has been. We've got some big migration work coming up EMC VMAX upgrade and a number of Veritas Clusters on the storage to be moved (including Geo-Clusters.)
Time to get the project manager to get their finger out to engage and pay for the consultation and support work for the migration before it's offshored.
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"Veritas shrinks Sydney office, slashes 60-something support staff"
That corporate attitude sucks because since when has cheaper service ever led to better service?
There are cheaper areas of Australia that they could have moved to instead and l hope that they face a combination of political pressure and loss of state and federal business.
This is just a cost cutting exercise in preparation for floating the company at the end of the year. Of course Veritas won't be advertising that they are willing to let the customer satisfaction drop in order to make the books look better. Just like they aren't mentioning that they are also planning to cut all US based development and do the work out of China and India.
Back just before the Sydney Olympics ... I was working for Legato then, we had a serviced office in North Sydney with about six people in it covering pretty much all of south east asia, and NetBackup was growing rapidly, Vertias seemed unstoppable, they were killing everyone on the Unix backup space, and had recently purchased BackupExec and owned the Windows and Netware market ... the revenue and mindshare they had from their volume manager business, kept them in big deals with the major array vendors, and their cluster product was beginning to get traction ... but we kept putting up the good fight.
Then I remember driving over the Harbour Bridge and there was this bloody great Veritas sign, bang smack on the top of one of the new high-rise office blocks, and I remember thinking ... bugger, they've won, game over, you just cant compete with that. A year or two later I got a tour of the place as an independent contractor, and it was hard not to be impressed with the investments they'd made in their support infrastructure, the quality of the staff, and the professionalism of the management. They deserved their success.
17 years later (damn I've been in this industry too long), the sign got changed to Symantec, and now not only is the shingle gone, but so, for the most part, is the office. Oh how the mighty have fallen.
Veritas' fortunes rose and fell along with that of SUN and the rest of the mid-range Unix ecosystems, so what happened isn't entirely surprising, but I really hope they looked after their support team, I never heard anything but good things about them.
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