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Capita to see wave of UK government contracts come to an end by 2025

Technology firms rank second in UK list of strategic public-sector suppliers

Lindsay Clark Tue 31 May 2022 // 09:15 UTC

Everyone's favorite outsourcing business Capita is scheduled to see 415 government contracts with the British public sector expire between 2022 and 2025, more than any other major supplier.
According to UK government spending research firm Tussell, the IT services company will see government contracts to the value of £700 million come to an end during the next three years.
While it is set to wave goodbye to more contracts than any strategic supplier in any area of the public sector, the value of its expiring contracts is eclipsed by facilities management supplier G4S, which will see 30 contracts worth a total of £1.8bn expire over the period.

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Capita offloads Microsoft licensing biz Trustmarque to private equity for £110m

Remainder of Capita's Portfolio of unwanted businesses to be expunged by year end, says CEO

Paul Kunert Fri 28 Jan 2022 // 13:45 UTC

Capita is again clearing out another of the previous CEO’s past conquests with confirmation this morning that it is offloading software licensing and hardware reseller Trustmarque to One Equity Partners for £111m.
Readers will no doubt be delighted to hear that the sale represents a good earner for Capita, everyone's fave outsourcing badass, which paid £57m for Trustmarque in 2016. Not all of Capita's other past divestments have proved as financially nourishing.
"We are pleased to have agreed the sale of Trustmarque to One Equity Partners following a competitive sales process," said Jon Lewis, who grabbed the controls of what appeared to be a slowly sinking ship in December 2017.

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Academics horrified that administration of Turing student exchange scheme outsourced to Capita

Company ousts British Council in running Erasmus replacement

Lindsay Clark Thu 9 Dec 2021 // 16:00 UTC

Everyone's favourite outsourcing badass Capita is taking control of the £110m Turing student exchange programme formerly run by The British Council, a public corporation.
Announced in 2020 by UK Prime Minister Boris Johnson, the new Turing Scheme replaced the EU's Erasmus student exchange scheme, which the UK withdrew from as it formally left the EU.
The British Council had helped administer the Erasmus scheme since 2007, and since 2014 has administered the successor Erasmus+ programme.

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Co-Operative Bank today 'terminated' Capita's outsourcing contract years before it was due to expire

Services ops for mortgages to go back in-house, says High Street lender, can't say how many to TUPE across

Paul Kunert Thu 2 Dec 2021 // 16:03 UTC

Co-Operative Bank is terminating its outsourcing contract with Capita years ahead of schedule and is planning to TUPE across staff to provision services in-house again, ending what at times was a fractious relationship.
A six-year agreement for Capita to run the Bank's mortgage services operation was signed in 2015 worth £325m, it included handling customer queries and applications and mortgage maturity, as well as digitising processes.
Yet the following year the companies fell out, with Co-Operative Bank threatening litigation over alleged failings regarding digital transformation service delivery.

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UK Ministry of Defence tries again to procure £1.7bn tri-service recruitment system

New guys can't do a worse job than Capita, right? Right?

Lindsay Clark Fri 24 Sep 2021 // 07:45 UTC

The UK Armed Forces are looking to restart a £1.7bn procurement for recruitment and onboarding of personnel to cover extensive IT investments as well as process outsourcing.
The move follows in the footsteps of an earlier Army deal which saw Capita under-perform on a £1.3bn recruiting project.
Under a 10-year contract, the UK services are looking for a single, common, tri-service recruiting process under the banner of the Armed Forces Recruiting Programme.

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The great fire sale continues as Capita sells government joint venture Axelos for £380m

It's the longest day of the year

Tim Richardson Mon 21 Jun 2021 // 13:04 UTC

Its work with the UK government has once again proven a boon to troubled outsourcer Capita. The business said today it would sell Axelos – the joint venture set up with the Cabinet Office in 2013 – to assessment and certification outfit PeopleCert for £380m.
The sale of Capita's 51 per cent stake in the JV should mean it can trouser £172.5m once all done and dusted.
For Capita, the cash will be used to strengthen the company's balance sheet, pay off some debt and help fund the ongoing running of the operation.

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British teachers' pensions set to be released from Capita's grasp after nearly 30 years

Contract first signed in 1996 comes to an end in 2025

Lindsay Clark Tue 24 Aug 2021 // 09:32 UTC

The UK's Department for Education is to retender the outsourcing contract for teachers' pensions in a deal worth £185m to replace a relationship with Capita that has lasted 25 years.
According to a tender notice published late last week, Whitehall is on the hunt for a new contractor to run the Teachers' Pension Scheme (TPS).
The department is looking for a TPS administration that "will be accepted as the best administered UK public service pension scheme."

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UK government names suppliers on £3.5bn contact centre, shared services, and outsourcing framework

The usual suspects

Lindsay Clark Thu 26 Aug 2021 // 08:28 UTC

The commercial wing of the UK government has named the winners on a £3.5bn framework to provide public-sector contact centres, including enterprise and infrastructure software to support them.
Reading like a rogues' gallery of repeat offenders, the list features Capita, G4S, Serco, and Accenture, which take their place on a framework designed to provide "outsourced contact centre services, shared services and operational business process services," according to a tender document from the Crown Commercial Service.
The framework is set to be used by the UK's central government and wider public-sector organisations, including local authorities, the NHS, non-departmental government bodies, and police, as well as third-sector organisations such as charities.

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Capita scores half a billion pound outsourcing contract, but refuses to name (or shame?) lucky 'European telco' customer

Now why on Earth would you be shy about your £528m relationship?

Tim Richardson Tue 15 Jun 2021 // 15:30 UTC

Capita has signed a customer management contract extension with an un-named “major European telecoms provider” worth up to £528m, it told the London Stock Exchange today.
The tech services giant - which recently won a deal to run call centres for Tesco Mobile, helps out with recruitment and training for the UK's Royal Navy, and runs services for a gaggle of local councils among other things - pointed out that it has been working with the operator for more than 20 years, delivering what it calls “24/7 customer service.”
But it seems both parties are shy about their long-term relationship preferring, instead, to keep some things under wraps.

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Shuttered call centre sours Capita's £58m contract extension with Tesco Mobile

Communication Workers Union believes 'scores of employees' will be placed 'at risk' under proposals

Tim Richardson Fri 11 Jun 2021 // 14:33 UTC

Tesco Mobile has extended its customer management contract with Capita for another three years as part of ongoing plans to streamline the grocer-cum-telco's customer service operation.
The deal – worth £57.6m over three years starting September 2021 – bolts on to the £140m five-year deal inked in 2016.
Back then, those involved said the deal would "enhance" Tesco's already "award-winning customer service propositions" to keep punters happy.

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