
Asked for comment?
I'm sure they'd love to but their broadband is down...
Perhaps they should stop paying Kevin (bringing home the) Bacon so much and spend a bit more on making their network a whole lot more resilient.
EE broadband customers have been unable to get online this morning, due to what seems to be a major nationwide outage. According to monitoring site Down Detector, the problem began this morning with customers reporting access issues in Wales, Exeter, Manchester and Birmingham. One EE customer tweeted that the biz had …
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Looking at the EE DNS settings in my Brightbox2
Primary: 87.237.17.169
Secondary: 87.237.17.201
I suspect these servers are located in the same data centre (and same rack?).
Given the number of DNS outages in recent years (not just EE), it does look as if good practice is to specify two different DNS providers. now that EE is part of BT Group, this shouldn't be difficult to achieve without having to use a third-party.
Given the bad PR a failed DNS can generate for a company, it amazes me they still continue to pretend to be more than a dumb pipe, and insist on providing their own servers.
I forget the number of times I have improved friend's internet just by pointing their machines (or router when permitted) to some proper DNS servers.
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This can bork a Mac attempting to connect to a subsequent wifi network later on unless that DNS is explicitly linked to the domestic wifi AP. After my ISP's DNS fell over, I updated my home machines.
Later on, we had to take eldest rug-rat to hospital. The local hospital wifi does a redirect to an internal address to insist you accept the T&Cs before letting you loose on the internet - if you have a DNS specified on a Mac, the redirect fails/is blocked, and you cannot get on to the system. First you need to delete the custom DNS (or I think you can associate one with a specific "location", but I'm a Windows user, not a Macophile).
Took much cursing to figure that one out on a recent trip there
Re: VPNs
For a 'reasonable' explanation see:
https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/200300000001000/article/HELP-2236/Advanced-network-error-search
Basically, if you want the Internet to work the way "it's supposed to work" then you need to opt out of the Advanced Network Search function:
https://www.theregister.co.uk/2009/08/18/virgin_advanced/
https://www.theregister.co.uk/2009/08/17/dzuiba_virgin_media_opendns/
Discovered the failed EE DNS service this morning, so simply reverted to Three mobile broadband.
Okay only 3~5 Mbps as opposed to 30+, but still usable for normal office work.
I see the EE DNS seems to be back up as the iPad is connecting to the BBC.
What is probably irritating to many is that EE's website isn't really that helpful if what you want to know is network status or report a problem, resulting in large numbers of people calling their customer services line with the inevitable consequences...
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