I love the new diagram and hope that Gardner picks it up for their next report.
On Gartner's own diagram I am surprised that Speech recognition is so far along the Productivity plateau.
From a business perspective i am struggling to think of a case where productivity would be truly improved by that. Call centre call routing maybe, but real productivity?
Can anyone list instances where they have gained business productivity from Speech Recognition?
Genuinely interested (Alexa shopping etc. does not count here)