IBM was its own worst enemy
It's been a while but back in the days I was a serious OS/2 advocate. Look, if you even get other people to end up trying out OS/2 because they became sick and tired of Windows 3.11 often bodging up and not being able to network properly then yeah...
But IBM more than often didn't even seem to care all that much. Looking back I think it was a bit the same as the stories we get to hear about Microsoft now: how divisions in the company do different things, don't always work together and in some rare cases even compete. Even at the expense of customers if they have to!
But IBM... I enrolled in the OS/2 support program (I seriously don't remember how I pulled this off anymore, I think I asked (and got) permission from my work to look into all this and also use their name) which ended up with IBM sending me several beta versions of OS/2 products. Including several OS/2 server environments. It was awesome. OS/2 server (a green covered double CD, that much I remember) was basically OS/2 with additional user management and network configuration settings.
Yet the funniest thing: IBM couldn't care less about your test results. At one time I got an invitation to go to IBM in the Netherlands for an OS/2 server demonstration which would also showcase some of their latest product (I recall being showed a very lightweight laptop). At arrival you had to search for the entrance and where it all was, because any announcements or directions were no where to be found on site.
I bought OS/2 3.0 Warp and the 4.0 Merlin and it always worked like a charm. I seriously liked OS/2 much better than anything else. So when I had the opportunity to buy a PC through my work it was obvious what I would need to get, right? An IBM Aptiva. That would be an ultimate, the thing to get for OS/2. Because obviously an IBM OS will definitely run on IBM hardware, right?
Context: this was at the prime of my OS/2 endeavors. I could optimize and write a config.sys file from mind if I had to, I knew what drivers to use, which to skip, what each command did. Memory optimization? Easy. Bootstrapping a *single* floppy disk to get an OS/2 commandline? Hard, yet not impossible (try it, you'd normally get multiple disks to boot with).
It took me one whole weekend, dozens of phonecalls to the IBM support line, and the conclusion was simple: IBM did not care about OS/2 for their own hardware. And with that I mean not at all. It did not work, no matter what I tried. Even they told me that this wasn't going to work. Compaq out of all brands did care. Compaq, the brand which tried extremely hard to appeal to the general customer by making their hardware "easy" to use and also "easy" to customize (comparable to Dell a bit) didn't only target Microsoft and Windows. Noooo.... When I eventually ditched my IBM I got myself a Compaq and I also purchased an extra set of drivers and installation media (3 boxes of 3.5 floppy disks, approx. 37 in total) and guess what? Next to a full Windows 3.11 installation plus a different program manager and dozens of drivers it also included several disks with OS/2 drivers. I removed Windows and installed OS/2 that very same evening.
Compaq... which often advertised that they made Windows easier. And also delivered OS/2 drivers for their harware...
IBM, which made OS/2 also made hardware, never even bothered to provide OS/2 drivers for their own PC's. Not even if you asked them.
Does that look like a company which cared?
IBM was its own enemy sometimes.