Re: Not again!
As long as the scenario you described is accepted nothing will change.
How many times can the same thing happen ?
Basic Security is not hard, there are enough warnings appearing in the press every day.
It is worth paying for someones time if you cannot work it out.
As it stands there is no comeback when you get caught out, you publish a standard letter with the standard 'You are so important ....' message and continue as before.
We will get told that the problem has been fixed but how are we to know ?
I have received similar messages from other companies and there is never any follow up and the problem is just dumped on my lap to deal with.
There needs to be real consequences that matter to the companies i.e. financial
Otherwise they will just continue in the usual slapdash manner with it hardly impacting their lives at all, somewhat different to the customers they screw up !!!