are they filtering text messages in the first place?
I know the article mentions "spam", but you don't filter spam by simple keyword searches.
(Reverend Bayes would be unimpressed)
A Canadian phone network says a wayward spam filter is to blame for blocking text messages that contained the word "Uber". Mobile carrier Fido said a glitch in its software dropped any message with the four-letter word while in transit and never delivered the texts to the intended recipient. Folks on Reddit catalogued the …
or indeed, without telling the end user.
Of course they do tell the user, who do take them for?
Every time an SMS hits a filter, they send a notification to the affected user, clearly stating a message has been blocked by a filter. To be thorough, they also list which word triggered the filter.
Of course the notification is sent by SMS; what were you expecting, registered mail?
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