How many times in the last 10yrs or so has this company been bought, spun out, acquired, etc? Talk about the red headed step child.
LANDesk has their own service desk product, and now there is HEAT. One is obviously a better product, the other will be tossed by the wayside over time. That's a lot of migration and PS time to make that happen.
The core LANDesk features are pretty good at least when compared to something like Altiris. Dell really killed them when they acquired Kace, and stopped selling Landesk. With no strong OEM's to deal with, they really haven't grown to their full potential.
My only gripe was if you want to be a good LANDesk employee, or be favored, or a quota concession in rare cases, you had to be Mormon (They are based in Utah afterall) or at least ex-Novell (they joked and called it the "red sweater club."). Otherwise you're stuck in the role you're in. I found out the hard way how things were done there, and I wasn't part of their "red-sweater." As such got punished salary wise when a new sales rep was brought on board.
Oh well, great product, questionable sales management. Maybe they can partner with Dell again, now that they spun out Kace back to Quest Software.