Re: Wake up and smell the coffee already.
How are there so many stupid managers out there that keep basing new projects on Windows even though there is metric tons of evidence that it is a completely unreliable POS?
1. Managers tend to believe the glossy brochures thrust at them by the various concerns that push Windows and often have no idea what the alternatives are.
2. Windows isn't necessarily unreliable, though it is very unforgiving if you try to set things up without the requisite amount of planning. Mind you, I could say the same about most systems - "It just works" is a marketing slogan and nothing more.
3. In this particular case, if they are looking for support this close to Christmas then they must have been spectacularly unlucky or, more likely, ridiculously stupid. Any project that gets this close to its target day in this condition would smack of poor planning and I pity anyone that has to deal with it.