Why would they be designed to shutdown at very cold temperatures? I can understand hot, but not cold - unless it's just Tim-Cuck--speak for the batteries stop working at very cold temperatures.
Apple blames air for iPhone 6S's narcolepsy
Apple says a defect caused during manufacturing is to blame for some iPhones randomly shutting themselves down. The Cupertino giant said in a support article that some iPhone 6S handsets have batteries that degrade much faster than expected and tend to shut themselves off when the batt is at 30 per cent charge. "We found that …
COMMENTS
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Friday 2nd December 2016 19:40 GMT NoneSuch
"We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature," said the Silicon Valley titan that once blamed its hardware failures on grip placement.
Nuts to that. I've been using my phone in dry ice for years.
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Friday 2nd December 2016 19:58 GMT Kevin McMurtrie
Something to buy for
Apple has been a questionable technological innovator for years but they could still stand out from the crowd by honoring warranties and providing customer support. Most phones are a $400 gamble because the manufacturer will blame everything on abuse, normal product wear, or forever claim that a fix is coming soon.
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Friday 2nd December 2016 20:40 GMT Anonymous Coward
Re: Something to buy for
You mean by getting people to pay them $149 bucks to fix an issue with the Iphone 6 touch-IC of which THEY KNOW it's a factory defect but won't acknowledge it ?
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Monday 5th December 2016 10:36 GMT DML71
The battery shut down has happened to me 3/4 times over the last year before the 10.1 release.
Put it down to a software glitch and didn't inconvenience me too much. But the last time it happened was middle of November (phone on at least 40%) when I was using googlemaps on the phone so had to rely on common sense to get back to the car.
Got my battery replaced at the weekend and there was a steady stream of 6s owners queuing to either collect their phones or drop them in.
No problems so far but it's only been a couple of days.
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Monday 5th December 2016 13:23 GMT D@v3
@ fidodogbreath
Problem with the 6s isn't battery drain as such, it's that the battery suddenly decides it has no power, despite the battery meter showing around 30%, and shutting down. When you plug it in to charge, once it has enough power to switch on, it will show 30%+.
I find that between 100-30% the battery (on mine) is fine, its just that my battery is only 70% the size it should be (some of the time).
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Saturday 3rd December 2016 13:49 GMT Mage
Admissions
All the big vendors and retailers try to ignore the SOGA. Two years MINIMUM for defects.
Apple only admits issues on a phone after a replacement comes out and hopes people buy a new one or pay for repairs, assuming that most in Europe (not limited to EU) will not know their SOGA rights. Signed into law in many countries and all EU countries.
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Saturday 3rd December 2016 17:23 GMT Anonymous Coward
Re: Admissions
>All the big vendors and retailers try to ignore the SOGA. Two years MINIMUM for defects.
In the UK it's six years and Apple honour it too - outside 2 years you'll need to write a letter or get your solicitor to. It's SOGA for stuff you bought prior to October 2015 - Apple purchases (major hardware only - iPods, iPhones, iPads, Computers etc) are now covered under CRA for 6 years.
...also if you bought Apple Care and weren't asked if you already had accidental insurance via home etc (and if you actually did) you can get that refunded in full too.
I've no idea how much this would actually cost Apple if everyone in the UK actually asserted their rights, but it would keep me awake at night if I worked in Apple Legal.
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Monday 5th December 2016 13:20 GMT An nonymous Cowerd
Re: Apple obeying now in some of the EU. . .
I've had a two-year old iPad Air recently repaired under the italian SOGA, iOS10 completely trashed it, revealing some underlying glitches that had been present in iOS9 - but not terminal until the '10.
(there was a bug in the initial iOS10 OTA rollout, according to the 'Genius,' that required a special type of reset), but combined with a background component fault - earned me a complete replacement.
Fruity were fined €0.9M in 2011 and threatened with a further €0.3M in 2012 if they didn't start respecting the SOGA. http://www.reuters.com/article/apple-italy-antitrust-idUSL6E8I2FRD20120702
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Saturday 3rd December 2016 18:36 GMT Anonymous Coward
Insensitive Title
Narcolepsy is a serious and debilitating medical disorder. I'm not sure what it has to do with malfunctioning technology. If the phone shook uncontrollably, I doubt you would have titled your article "Apple blames air for iPhone 6S's Parkinson's." People with Narcolepsy often feel misunderstood and like they are the butt of everyone's joke because the media doesn't portray the disorder accurately. You need to educate yourself instead of using the term so flippantly.
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Sunday 4th December 2016 20:56 GMT Anonymous Coward
It's not just iPhone 6s - it's iPhone 6 as well
My iPhone 6 had exactly the same problem - with repeated random shut downs when the battery level got to 1/3 full.
After hours on the phone to apple customer support, multiple time-wasting wipes / restores Apple eventually replaced it.
Or rather they replaced it with an iPhone 6 that had a sim error right out of the box and then supplied another one that had a charging problem and wouldn't recognise genuine apple charging accessories.
Apple's quality control is dreadful - but I've not idea if it's better or worse than other premium smartphone manufacturers.
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Monday 5th December 2016 13:12 GMT Mike Shepherd
What exactly is the problem?
"...a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs".
This is half an explanation, padded with the word "controlled" to play down their not following the proper procedure. The best guess is that surface-mount parts were left unused too long after the package was opened, so they absorbed too much water from the air meanwhile. The water turns rapidly to steam in the soldering machine, so parts can crack. But why not just make that clear?