MICROSOFT IS OUT OF CONTROL
The culture at MS has changed. As a result the entire organisation is in a ferment of, largely faux, or trivial innovation (does the planet need yet another chat program). Nobody is on top of what is going on. And the side effects can be alarming.
For example -
Carrying out what looks like a normal Win 10 Pro 64-bit upgrade, and, on restarting, finding that the machine is locked out. It appears that when the new version was installed, the "Do not allow (local) accounts without passwords" box was selected by default. Well the machine is in a secure place and never leaves it. It uses a password to access all remote accounts. No particular need for it to have a password, it is physically secure. The only cure for this was to install a new OS version that revealed the short comings in the remote back-up and sync strategy that is in place.
Exchange on-line server - implementing this required a comparatively high level MS tech/engineer logging onto my local machine and carrying out actions he was unable or unwilling to explain. Certainly, I have been unable to find adequate documentation on this matter. Since the incident requiring a fresh OS install, my email system (Exchange/Outlook) does not function correctly - like many people, I have a Business email address and a private email address, different domains, I can no longer send mail from my secondary private email address. Microsoft support has no answer to this problem.
The third example of how out of control MS is, and how absolutely useless their off-shored support teams are, involves access to MS mail accounts (outlook.com and live.co.uk). Office365 / Azure AD have decided that the two mail accounts no longer exist and therefore I can no longer log into them. (They do exist because they are still forwarding new emails to the exchange mail account). I have twice tried to get MS Support to solve this problem. Support appears to not understand what happens, they repeatedly ask the same questions, which I reply to, including screen shots, where required. But Support mindlessly responds by re-asking questions I have previously answered. They are out of their depth and requests the they refer the problem elsewhere are ignored. This is unfortunate, whilst I cannot access the mail accounts, I cannot access the OneDrive account associated with those private email accounts.
Documentation available on-line is confused, out of date or missing. The same goes for the various hard copy/electronic books, and MS Virtual Academy is woefully out of date.
The culture of shovelling inchoate software out the door will come back to haunt Microsoft.
And it is not just software that is stuffed. I have problems with some new expensive hardware - couldn't find an adequate support channel, so wrote a view setting out my problems - received an email saying my post did not fit with MS policy and had accordingly been deleted.
MS repeatedly tries to dodge, and deny the exist of problems.
I do hope somebody in MS with a detectable pulse reads this.