back to article Boost Ofcom's powers and fix mobile market woes, Three and TalkTalk tell MPs

Mobile telcos Three and TalkTalk told MPs today they want more power to go to Ofcom in the forthcoming Digital Economy Bill, in order to rebalance the market away from the dominance of BT/EE. Speaking at an evidence hearing on the forthcoming Digital Economy Bill, TalkTalk chief exec Dido Harding said: "I think inherently …

  1. Doctor Syntax Silver badge

    Harding appears before MPs and they don't open the bowling by asking why she's still representing TT?

  2. Anonymous Coward
    Anonymous Coward

    Talk Talk.... about getting your own house in order before bitching about others.

    Stop blaming Open Reach for you losses of customers, it's your shit customer attitudes that are your biggest issue.

    1. Anonymous Coward
      Anonymous Coward

      Re: Talk Talk....

      Biggest != only.

      There's a legitimate point being made, the logic of which is unaffected by the person making it, although its reception is hugely affected by their reputation.

      TalkTalk being awful does not mean BT is not bad.

      You need to take off the blinkers and listen to the point. And then you can put them back on again and start carping about TalkTalk's shambolic "security" protocols, and lamentable customer service. And I will happily agree with you!

  3. Andy The Hat Silver badge

    Government doesn't know whether it's coming or going.

    In one breath

    "Market forces", "Government can't interfere in private companies", "good for Britain"

    but in the next it's

    "must regulate more", "must dictate corporate strategy", "nasty monopolistic practices"

    The only thing that's certain about Government's position is that it always sides with the companies who have most MPs on their board ... or will have two years after the election ...

  4. Don Dumb

    Stronger Regulation?

    Yes, a stronger ICO would be just what is needed, a £500k max fine simply isn't enough.

    Oh, sorry Dido, you say "not stronger in *that* area of regulation" - Shurely Shome mistake.

  5. Anonymous Coward
    Anonymous Coward

    Lies and damn lies

    "which tool £1bn of profitability out of BT – out of Openreach"

    Are they not supposed to operate as "seperate companies" now?

  6. djstardust


    That Three are taking the moral high ground when they can't even be honest with their own customers.

    Feel at home is fed back to the UK, traffic shaped and throttled to death. Three knows this happens but still blatantly denies this to customers blaming foreign networks.

    Get your own house in order before preaching to others Three.

  7. Anonymous Coward
    Anonymous Coward

    Feel at home - PAYG v Contract

    Feel at Home is impossible to fathom, regards PAYG v Contract. Three's Website contradicts itself no end, often PAYG links, link to Contract information regards Feel at Home. The call centre staff contradict themselves itself no end, and end user reports whether you can or not, contradict themselves, (without further paid add-ons).

    I think some think users think Sim Only (rolling 30 notice - Monthly Contracts) are PAYG, hence the confusion.

    The sorry scheme is designed to bamboozle PAYG users into using their PAYG Data Sims/Phones abroad thinking its part of Feel at Home, when it isn't without an additional paid Add-on. 12 month Pre-pay 12GB 'inclusive data' sims confuse this issue even further. The three wording is very ambigious too.

    Everything I read is that PAYG requires an additonal paid Add-on (including three's terms), so I'm amazed everytime I read someone using Feel at Home (without additonal costs) on Three, say in France.

    People forget also that Feel at Home only covers calls to/from the UK, not local calls where you are.

    Not sure why Advertising Standards or Which? hasn't taken this up.

    1. Roland6 Silver badge

      Re: Feel at home - PAYG v Contract

      Yes I remember Three's website was confusing over Feel at Home back in June when I had cause to seek some clarification.

      It seems they now have a better roaming site:

      I can confirm that when in France (July 2016) with a Three 123 PAYG SIM calls and texts to UK phones including those of colleagues in France were charged as if they were in the UK. I therefore recommend this as a good SIM for school children going on foreign school trips (provided the destination countries are included in the scheme) as it allows them to text their friends etc. just as they would at home without you (the parent) having to constantly top-up their account...

  8. Mage

    Ofcom needs reformed

    But don't listen to ANY operator!

    1. Anonymous Coward
      Anonymous Coward

      Re: Ofcom needs reformed

      Ofcom is useless, but Ofgem is off the scale - f'in useless. And I don't mince my words.

  9. Commswonk


    David Dyson, head of Three, agreed: “Ofcom needs more powers to make decisions based on consumer interests.”

    should have read David Dyson, head of Three, agreed: “Ofcom needs more powers to make decisions based on consumer Three's interests.”

    There; that's better.

  10. Anonymous Coward
    Anonymous Coward

    Litigation funds

    ""BT has managed to raise $45m dollars from a private equity fund to fund their litigation pot"

    Which is interesting. It's almost as much as Talktalk should gave paid out over their various f-ups over the last couple of years ...

    Wait, what's that? Ofcom didn't order Dido to pay compensation to affected Customers as well as the fine? She'said right for once, Ofcom should be reformed .......

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