Re: Statistics - ISP Snob
Not a snob, not even currently employed, I pay for a proper service because of my experiences of what happens when something goes wrong and you try to get the big boys to fix it.
6 weeks with no working internet last time, yet they had the gall to not only charge me, but then demand a leaving fee and an "in lieu of notice" fee!!
I have never been a TT customer, but the 6 week outage was because SOMEHOW TT had taken over my line; BECAUSE I wasnt a customer, they wouldnt talk to me about what had happened, and my ISP refused to admit there was an issue.
I went with the ISP that
A/ Could get me a new physical phone line installed within 7 days, yet charge me 30% of what BT were asking for a "line sometime next month"
B/ Could give me 80Mb fibre at a time when BT, TT, PN et al, were only offering 40Mb.
C/ Dont censor the internet, traffic manage, or cap my usage.
D/ Answer tech support calls within a few seconds, and emails within 20 minutes (usually).
Compare D/ with the 97 minutes I spent in a "Dedicated new customer helpline" queue, trying to sort out someones new PN account (pre-configured router was helpfully supplied with another customers details programmed into it).
Nope, didnt get through, in the end the call was cut off without it being answered.