
Ask them about IPv6
and it will be more than likey that you will see the tumbleweed blowing down Ilkley High Street before they will answer you.
Ongoing technical problems at gaffe-prone Plusnet are leaving customers unable to stream videos or play games. According to the outfit's forum, the problems first began to appear yesterday. However, Plusnet also encountered packet loss problems earlier this month. One customer wrote to The Register to complain: "There is no …
Okay... so all your traffic is going through another unsecured third-party endpoint, possibly in a country with vast surveillance and interest in your traffic (he.net is in the US, right?), messing with IP geolocation, adding massive latency, and another point of failure.
Sorry, but I excluded any kind of tunnel solution when my router supports all kinds of IPv6 setups, and the ISP supports NONE of them. Virgin Media are no different. But tunnels aren't the answer unless you run your own nationally-located server and have you tried setting those up? It's actually infinitely easier to set up a full VPN than a standard IPv6 tunnel.
Since the 90s I've owned by own domains and simply forwarded e-mail to the provider I wanted to use, for now it's gmail, but I have used ISPs in the past. Means moving ISP isn't a factor and if the likes of gmail change the account address or close I never need change my e-mail address that banks etc are registered too.
Costs less than £1/month to have that flexibility.
“and we do suggest to our customers to look at a dedicated email provider if they want to look at something more encrypted or secure.”
Very sensible advice. Having email independent from the ISP makes it much easier to jump ship from the ISP. Having your own domain independent from the email provider also makes it easer to jump ship from the email service.
I am a plusnet customer and have been working 'really hard' all evening.... no sir, no video streaming issues here... actually that's an lie, I've been down the pub so never noticed any outage.Coincidentally, having read a few reports of ISP service issues lately I am starting to notice a trend... it would seem that only the idiots that are constantly on Twatter are effected... YMMV
I left them at the end of August. They keep sending me emails and letters asking that I pay them money for my service (Sept). The last email informed me that they were restricting my service. That is a neat trick as I'm with another provider. Plusnet = shambles.
I noticed some really slow sites late last night which looks like a network problem.
The 5 days to fix anything bit is openreach claiming much storm and lightning damage in some areas which they are re-assigning engineers to fix.
Extra long support wait times probably due to both above.
Crap email service? Who cares, I didn't know they provided one.
with optimizing costs in order to boost profit by the owners (BT), nosir.
Thank God I jumped the Plusnet ship after several years of great service. But then, I guess my Virgin bliss will only last until the next round of their "cost optimization implementation measures"
Last week, I had the misery of trying to contact PN about a drop in sync speed to 160kbps. You used to be able to place a fault call via the web site, but now it's down the stairs, into the basement (mind the last three missing steps) and behind a door marked "beware of the leopard." So it meant a 45 minute wait, and then spending 30 mins talking to a script-reader. I've stayed with PN because you used to speak to people who knew what they were talking about. Their service really used to be good. After much aggro, I thought I'd phone their accounts dept to confirm when my line rental is up for renewal - also a 45 min wait, suggesting that support and admin questions go to the same team. Did a bit of research into alternatives, chose one and phoned. Got straight through to someone who answered my questions clearly and without pushiness. The difference between the two approaches made me feel stupid for having stayed with PN out of some misplaced loyalty for when their business ethic wasn't trying to to be BT's poor cousin.
Come on then - who did you go to ? I am in the same position - I really ought to migrate to an ISP with a clue before I run into a problem that requires them to fix something. Used to be with AAISP who where great but the household burns through loads of data each month (teenagers still at home) so they proved too pricey.
> Come on then - who did you go to ?
Fortunately a clued-up neighbour did a lot of investigating after he decided to leave PN last year. He went with Zen, and they were top of my list, but the PN effect got to me, and I wondered about the glitziness of their web site. I felt I preferred to be with a smaller provider on the "we try harder" principle. So the company I spoke to is Aquiss, who have been going for long enough not to be a fly-by-night but are in the "small is beautiful" range. I had a look at A&A, but their costs seem a little too premium, and I can't work out why a badged Openreach-based service, which is all that would work on our exchange, should cost that much. So it will be either Zen or Aquiss for me. Unless alternatives crop up as a result of this thread....
Well I've been lucky and not experienced any of the current problems. Got a phone call yesterday from PN offering to upgrade me from the 52/9 (previously 38/19) to the 76/18 service, for £2.50 a month less than I'm currently paying. It was supposed to start from next month, but it's gone live today!
Yes, I'm always complaining about the lack of encrypted emails, but the increased upload speed will make fetching emails via a VPN much faster.
If PlusNet users want secure email they should sign up with a webmail provider like Yahoo....../joke
PlusNet users used to praise the ISP all the time in the past but the last year or two, every part of the ISP from Customer Support down to the actual broadband has had tons of complaints. What is happening with them?