Re: Quite impressed it has taken this long
There is a very easy fix for this.
No, there isn't. As soon as performance metrics exists, those metrics becomes the true goals for the organization and everything else secondary to that. Some time after that, the smart people come to realize that it is much easier to move the numbers directly than it is to produce the results that the metrics are supposed to measure.
I.O.W: People will cheat.
The cheating is rewarded because making the numbers is rewarded, very soon the best and brightest staff will dedicate all of their will, smarts and efforts towards gaming the system while the actual thing that is supposed to be delivered goes to hell.
Eventually, it is clear that the ship is going down - this is then the straight-up looting starts; Like, on ones the way to the lifeboats on the Titanic, of course one will pass the bar and grabs some bottles to make the trip more enjoyable. It's not like anyone will count the stock, is it?
Humans do not work the way that economists and manglement consluttants insist on. Or maybe the former know this and but also know that by enabling fraud and looting, some of the spoils will come their way?
"Measuring and Managing Performance in Organizations" Paperback – January, 1996
by Robert D. Austin (Author), Timothy R. Lister (Foreword), Tom DeMarco (Foreword)