Re: market parameters are wrong
You're assuming Ofgem work on behalf of consumers, I can tell you 'point blank' in dealing with Ofgem directly, they have absolutely zero interest in day to day regular issues such as Billing, Customer Service and are actually a hostile organisation to direct consumer interaction, which 'bat you away' at any opportunity, if you start to make in-roads (are critical) into their methods of how they regulate.
As said above they don't regulate the roll-out of new billing systems to make sure they are fit for purpose. What is an Energy Company/Supplier other than a Customer relationship management system with Billing add-on?
If you don't regulate rollout of CRM systems, to check they are fit for purpose - you don't really regulate Energy Suppliers.
Its all about hidden deals behind closed doors, with little to no, public scrutiny of the deal arrangements they reach with certain suppliers.
Its basically a lot of shady white men doing a lot of shady deals, in the hope Ofgem isn't tatented too much by all the bad publicity in general out there.
Ofgem is basically a very Narcissistic Organisation, not fit for purpose. Ofgem are rotten to the core, and this is a desperate organisation on its last legs, trying desperately to be seen to be doing 'something'. I so look forward to the day Ofgem is ripped up and replaced.