Outsourcing
Is the worst thing to happen to this country. Employees are treated as pawns whilst the companies are busy "increasing shareholder value"
Companies like Crapita, G4S etc have been supported by the government and become very, very powerful despite many high profile clusterfucks.
When I tweeted Tesco Mobile about them moving their CS team to Crapita, this is the canned response I got .....
"We are committed to ensuring we continue to deliver great experiences for all of our customers with our new Partner"
Good luck ex Tesco staff (and Tesco Mobile customers)!