loved the sample tweets
"@virginmedia Getting dangerously close to 24hrs with no service. Also dangerously close to me contacting Ofcom about lack of info/updates."
vm doesn't even put scheduled outages on its status pages/ivr system or make the front line helpdesk agents aware, the last one of those i experienced was announced as a few hours but actually lasted three days
vm broadband - great when it works; but when it doesn't, vm's lack of coordination, communication and basic care for its customers is clear to see