Six weeks later, Verizon customers still bemoaning Frontier flubs More than a month after promising to smooth over migration issues, ISP Frontier Communications is still being criticized for spotty service to former Verizon customers. Frontier took over Verizon FiOS service in California, Florida, and Texas on April 1, and suffered almost immediate problems with connections in all three …
Until now I would say comcast was the worst ISP I had ever dealt with, but since taking over the reigns from Verizon, Frontier has hands down provided a worse experience, literally from minute one. I have never had more issues with my connectivity. I am counting the days until I move out of their coverage area and back into Verizon FiOS territory(union bitching aside). At this point even comcast is looking attractive again.
Fascinating that this is being reported in the UK and not a peep of this is in the news where there are Frontier customers. I live in a Frontier location, but use none of their services. My internet is from Charter, and my phone service is VOIP. I have posted and asked friends what their experience has been so far.
Fascinating that this is being reported in the UK and not a peep of this is in the news where there are Frontier customers.
I wonder why?.... <rhetorical> It could be that it's being suppressed so there's not raging mobs outside the local headquarters?
Seriously, I've not seen anything in the US press to speak of either.
Called in Monday to report a potential level3/peering issue in Miami, FL affecting a large subset of traffic with about 28% packet loss. Clueless rep in the Philippines, who didn't understand the difference between coax and ethernet, much less dynamic vs static IP, broke provisioning for my connect. Put me on hold waiting for "supervisor" and hung up on me.
Called back, got an American. He couldn't figure out why but couldn't reconfigure service, created a ticket for network group with 24-hour turn around time (I have business service, not residential). Well, it's now about 72 hours, and there is no update. Called in again, got somebody in India, who promised an immediate call back and flogged himself over the phone for my terrible experience. Spoiler: there was no callback.
Apparently, it's not as simple as replacing equipment or giving me a fresh 5 block of static IP's, or is it? Either way, I'm still daisy chaining a half dozen computers to my phone's hotspot. Joy Joy.
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