Try complaining about your internet service to BT, and you are told very clearly that "Openreach is not BT, it is a different company".
You obviously ask "but why does it say BT Openreach on the van ?", and the disembodied voice on the phone answers with something to the effect of "these are not the droids you are looking for".
When it suits them, they hide behind it, or hold it at arms length.
About time to make the final cut, or admit they are the same.
However if they admit they are the same company, then their tenders for cabling jobs to them selves look as shady as they really are.
before Openreach, the infrastructure was nothing to do with the ISPs, it was done by independent cable companies who could equally compete for real, not pretend, or as a token.
Now we are often stuck with having to get a competing ISP only if you have a BT line.
There should be no limitation to which ISP with which bit of cable. or phone service.
That model has borked choice in the USA, and we can learn from it.
Hmmm... what else have BT done to limit our options ?
BT brought us the change from monthly, quarterly, and annual payments to a minimum of 18 months (because of rapid customer turnover, due to poor service and over-subscription).
BT brought us the cancellation charge, so they can make also money for not providing a service (because of rapid customer turnover, due to poor service and over-subscription).
BT brought us the end of phoning Ofcom for support tickets, because Ofcom could not handle the level of calls about BT.
BT brought us fibre to the box at the end of the road (compared to the other companies that were connecting to the home).
At every step of the way BT have been screwing users and the government, because they are not as capable as they pretend.
Biting the hand that feeds IT
