Hotel Chocolat shares surge explained - just charge customers twice.

This topic was created by Ian P .

  1. Ian P

    Hotel Chocolat shares surge explained - just charge customers twice.

    This from Hotel Chocolat this morning...

    Dear Hotel Chocolat Sucker

    Membership Number: XXX

    We sent your latest selection to you at the end of last week; we do hope it has arrived now and you have started to enjoy the latest chocolate recipes.

    After sending your box to you, it came to our attention that we had inadvertently taken your payment of £20.29 by Auto Debit twice. You may have noticed this on your bank statement relating to transactions on 6th/7th May.

    We are so sorry that this happened. We refunded the second payment back to your card yesterday, and this will show on your bank statement within the next few days. We have put measures in place to ensure this cannot happen again.

    Instances like this are extremely rare and we are confident that this cannot happen again. Your instruction to take payment by Auto-debit is very important to us and we deeply regret that this error happened.

    Please be assured that we will only take future payments for the tasting selections that are sent to you.

    Kind regards,

    James Waters

    Head of [Millionaires] Tasting Club

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