Oh how my friends laugh at me for still buying music CDs...
'Apple ate my music!' Streaming jukebox wipes 122GB – including muso's original tracks
Apple Music users are being warned after one fella says the streaming service deleted more than 100GB of files from his computer. Studio director James Pinkstone said Apple's subscription-based service stripped approximately 122GB worth of music, including his own original compositions, from his machine seemingly without …
COMMENTS
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Saturday 7th May 2016 17:48 GMT khjohansen
Re: CDs, how modern.
quote//..Crinkly crackley, bendy warpy scratchy junk, And dragging a small rock through a scratch in a slice of liquorice and fluff amalgam..//quote
But - still there! Still mine! With the album art (remember album art? double-gatefold?) that it came with when I bought it! - And still playing... And, should I not want it anymore, with some re-sale value.
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Thursday 5th May 2016 19:42 GMT Timo
A: he is not a real musician
I propose to the audience and jury that no real musician would use iTunes.
The other data point is that he didn't have any backups, also proving that he's not a real musician.
He's probably a hipster with a room full of shiny iDevices and garageband doing dance music chop-up remixes.
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Thursday 5th May 2016 20:09 GMT handle
Re: A: he is not a real musician
Yes, you missed at least four things here (having read the original blog and then checked to see if The Reg had picked it up):
- You can only download it again while you have internet access (obvious but still important)
- The system can conflate different versions of the same song, replacing one with another
- Apple doesn't support WAV files, so the original material has now been compressed
- If you take up the 3 month free subscription to Apple Music and then cancel it, all your music is gone forever, apparently.
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Thursday 5th May 2016 20:36 GMT Christoph
Re: A: he is not a real musician
Yes, from a report elsewhere it seems it deleted his WAVs, and then only made MP3s available. This included his own original tracks - so without the backup he would have lost the high quality version permanently.
It's also possible (the report I saw was unclear) that Apple would then offer those original tracks to other people for download, without his permission or knowledge.
And some of the music he had was unusual, rare special versions of particular tracks which got deleted and replaced with generic versions.
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Thursday 5th May 2016 22:44 GMT danny_0x98
Re: A: he is not a real musician
Fine. I'm not a real musician, using iTunes and Garageband as I do. It's gospel according to Timo.
Here's the thing: because so much of my collection are songs I recorded and some are tracks I pulled off of cassettes, I was wary of Match and Apple Music. I also understand that the matching is textual, so album or art changes or versions may be substituted, because Apple is constrained by its license from the record company, who may be successors to the original releasing label. They, the record company, certainly don't give a flying about alternate takes or the other things that collectors and deep fans treasure.
Here's my common sense conclusion: these products were not designed with my edge case in mind — and rightfully so.
And reading the original blog, call me lucky. But, as Timo notes, don't call me a musician. Timo knows all.
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Friday 6th May 2016 13:10 GMT Gritzwally Philbin
Re: A: he is not a real musician
Yes. Also, and this is critical, never *ever* maintain your Music Library in the Default location in your Home folder.
If you move it to a secondary drive (or volume - partitions works perfectly) and change the settings in iTunes preferences to have it copy songs, but NOT organize the library, it doesn't move the files in any way, shape or form.
Unfortunate guy did not have the correct settings in the preferences - a common thing - and the effin' program ate his files.
NEVER leave your music in the default location however, as it stops the 'space-saving' measure in its tracks. I've used iTunes from the start - actually prior to it as I ran Casady and Greene's Sound Jam (which Apple bought and reworked into iTunes) on OS 8.1 and in 17 years haven't lost a single file to anything but my own stupidity.
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Friday 6th May 2016 10:50 GMT I ain't Spartacus
Re: A: he is not a real musician
I've noticed Apple's weird relationship with album art. It keeps changing. I don't know why, because when I ripped the CDs it created a folder on my PC full of the stuff. Some was wrong, but I didn't really care, so long as it was obvious what it was. But there must be some process by which it randomly goes off and gets some more, as it's now maybe 8 years since I started using iTunes - and some of my albums are on their third covers on the iPad. The music app for which has become steadily more unuseable every time they update it. I think my next tablet is going to be a Lenovo Yoga for half the price.
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Friday 6th May 2016 19:26 GMT Stoneshop
Re: A: he is not a real musician
But there must be some process by which it randomly goes off and gets some more,
It's the iTunes equivalent of your car's glove compartment, where any cassette, from Paul Anka to Megadeth, turns into a Best of Queen compilation.
The one with the WM504 in the pocket
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Saturday 7th May 2016 03:45 GMT Androgynous Cow Herd
Re: A: he is not a real musician
This "Real Musician" uses iTunes...It's just a tool, and it's useful for tagging a lot of files quickly. It is definitely not used for things like managing digital assets as this guy was apparently doing, though. I haven't let any CloudSync near my MP3/FLAC/Whatever library of pre-recorded tracks since my olde .MP3 rip of "1952 Vincent Black Lightning" was swapped by the Fruit Company for another version that was not nearly as good as the one from "Rumor and Sigh". I had to re-rip the whole album and then turned off anything that looked like or rhymed with "Let Apple Manage your Music".
Bitching about what some other player uses to produce his work makes you sound like a tool. Tell us about your tube pre-amp now...
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Thursday 5th May 2016 19:49 GMT Deltics
122GB ? Pah. Windows 10 OneDrive client ate over 200GB of my files!
It happened over Christmas and even now I'm still in the process of re-ripping all my CD's and re-fixing all the meta-data etc because with that volume of files the OneDrive Recycle Bin is useless.
Plus the fact that I had moved my Android-SDK folder from OneDrive to Dropbox before I noticed what had happened to my media files and the idiotic, fixed reverse-timeline nature of that Recycle Bin made trying to recover anything that had been deleted before the 10's of 000's of files in that SDK folder absolutely impractical. i.e. impossible
I investigated the issue quite thoroughly and established that the issue was with some interaction between the Windows 10 OneDrive client and the OneDrive cloud service responses to Windows 10 in general.
I disabled the OneDrive client on Windows 10 and installed a 3rd party OneDrive sync client, configured for one-way sync only (cloud to device). That 3rd party client reported problems syncing some files.
I checked those files in the OneDrive web interface and they were fine. They downloaded from the web interface just fine. I checked them on my other sync'ed devices and they were fine.
So i then re-enabled the Windows 10 OneDrive client and sure enough... those specific files were then DELETED in the OneDrive cloud and all my other sync'ed devices then did as they were told and went ahead and deleted them too.
It's astonishing that this issue has not received wider coverage.
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Thursday 5th May 2016 22:27 GMT Destroy All Monsters
Re: 122GB ? Pah. Windows 10 OneDrive client ate over 200GB of my files!
Wrutten by .Net munkeys possibly so codekewl that they dropped out of uni as the material was too abstract, now hidden inside the bowel of the Redmond beast and lorded over by the marketing barons of interconnectedness and cloud sharing. Yes, GiBs will be lost.
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Friday 6th May 2016 09:25 GMT Tony Paulazzo
Re: 122GB ? Pah. Windows 10 OneDrive client ate over 200GB of my files!
3rd party OneDrive sync client
Onedrive in 8.1 was nigh on perfect but MS seemed to have fucked over their Onedrive in 10, to the point where I daren't allow the OS to sync because I don't trust it. Just curious what 3rd party app you use.
Also, Itunes has been deleting files of peoples PCs forever (plugging in an ipod where music has been mistakenly deleted would delete those songs from the itunes library).
First thing I always do is untick autosync in the options, then you control what goes where.
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Friday 6th May 2016 10:18 GMT phuzz
Re: 122GB ? Pah. Windows 10 OneDrive client ate over 200GB of my files!
"fixed reverse-timeline nature of that Recycle Bin"
Is this some OneDrive-specific version of the Recycle bin?
Because the normal one in Windows acts like any other folder and can be sorted by any old attribute. Just change the view mode to 'Details' and click on the column you'd like to sort by.
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Thursday 5th May 2016 22:14 GMT Oengus
Re: Streamed from Apple
What if you aren't in range of a signal?
What, you mean there are places where we might not be able to track you in real time? That doesn't fit our business model so it can't happen. </sarcasm>
In this day and age everyone assumes that you will have connectivity 24/7 so nobody considers what happens when you are "out of range" or when the service is down.
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Thursday 5th May 2016 20:04 GMT ma1010
Really?
"Even in my most Orwellian paranoia I never could have dreamed that the content holders, like Apple, would also reach into your computer and take away what you already owned," the musician said.
Guess he never heard about the Kindles that had content remote erased by Amazon, then. El Reg covered it here.
All the big companies have the same attitude, really, whether it's Apple, MS, Amazon, etc. They truly feel that "All your device are belong to us."
We all have two choices. We can either go along with the manufacturers and stay connected like good, little sheep. Or DISCONNECT your devices from the Internet and/or carefully control what access your devices have (and what data the manufacturers can slurp/delete from them). Take your choice.
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Thursday 5th May 2016 20:57 GMT Mage
Re: Really?
I only connect my Kindle & Kobo via USB, Only in emergency using WiFi / 3G and only if it's all backed up on two different computers via USB first.
I backup on 2 x standalone HDDs, and copies on laptop, workstation and my server, also private SFTP to my hosting.
I don't use any library/management program that doesn't work by importing a copy, and thereafter never touching the original file.
Netflix only doesn't delete DVDs, and Apple CDs because they are inaccessible.
I don't trust any of these "corporates". Cloud is only subscription hosting that someone else controls. The much vaunted "sync" on most services is liable to screw up your data, or metadata (such as categories etc) and often if you cancel, change account or delete account data anything you didn't buy is deleted and the "backup" cloud when you re-instate your account only has the stuff they sold your (if it has anything!).
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Friday 6th May 2016 09:48 GMT Seajay#
Re: Really?
@Mage
That sounds like a pretty comprehensive backup strategy. However, I wouldn't mind betting that there is no way of backing up the firmware. So if Amazon decide to silently upgrade your Kindle when you connect to a network you might find that even though you still have the books backed up to a file, you are no longer allowed to read them on your device and you've got no way of going back to when you were allowed to.
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Saturday 7th May 2016 23:42 GMT Kiwi
Re: Really?
gmail accounts that I use as online storage for my digital art. I figure it will outlast my very life.
Just out of interest.... Did you read the google license? The one that says that they now have a perpetual right to your work, they can use it as they wish and sell copies of it to who they wish and can make and sell derivitave works without giving you a cent?
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Friday 6th May 2016 07:47 GMT Roo
Re: Really?
"Or DISCONNECT your devices from the Internet and/or carefully control what access your devices have (and what data the manufacturers can slurp/delete from them)."
Vendors appear to be going out of their way to make sure that running offline is either impossible or ridiculously awkward. Immutable backups are the only way to be sure right now.
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Thursday 5th May 2016 20:04 GMT Len Goddard
Old old news
Many years (decades?) ago I installed iTunes on a windoze system to record podcasts. Which it did quite happily for a while. I would then periodically move them somewhere more convenient to play back via my squeezebox setup. After a little while iTunes threw a hissy fit and decided that if I was nt playing the podcasts back (through iTunes) I clearly didn't need them so it stopped recording them. So I deleted it and have never used it since. I have an optimistic friend who has installed iTunes 3 or 4 times and purged it each time after it made a mess by re-arranging his music collection in undesired ways.
Onedrive I deleted soon after installing Win10. Along with most of the "modern" apps and the windoze store. Mind, I gather you can no longer do that on Win10 Pro so I'm wondering if it will rise zombie-like from the cat-fluff in the bottom of my PC.
Backups? Thats what NASs and suchlike are for.
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Thursday 5th May 2016 21:28 GMT VinceH
Re: Old old news
I stopped using iTunes when an update to it disabled my network interface.
It actually did it more than once. The first time I thought the interface being disabled was probably some random glitch that coincidentally happened when iTunes was updated. I fixed it and carried on... but then it happened again when iTunes next updated.
And just to add insult to injury, having enabled it again before uninstalling iTunes - it happened again when I carried out that uninstallation.
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Thursday 5th May 2016 23:40 GMT bep
Re: Old old news
Yeah, unsubscribing you to podcasts because you haven't listened to them for a while is one the most insanely frustrating things about iTunes. Apple can't seem to cope with the idea that every week isn't the same as every other week. Some of us go on holidays, for example, and like to listen to podcasts on the beach. Obviously this does not compute in Appleland, where every one loves their jobs (see what I did there?) so much they would never dream of going on holiday.
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Friday 6th May 2016 04:19 GMT m0rt
Swinsian for the win
When I got my current Mac, before copying my music collection over I looked hard for a simple music player. Clementine, my previous favourite, had a bug which consumed battery. Swinsian is actually refreshingly simple. When I buy music I usually look for it on Amazon because of the autorip feature when buying CDs means I get some mp3s additionally.
Doesn't rip, though, use a separate program for that.
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Thursday 5th May 2016 20:21 GMT Anonymous Coward
The number of recent cloud-based articles of fail recently shows that...
1. Only US Robotics/Palm really got syncing right.
2. No-one gets what The Cloud actually is or how it should work. But we know it doesn't work yet.
3. Physical media is King.
We of generation Middle Youth know this. Generation Barista hasn't a clue.
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Saturday 7th May 2016 12:06 GMT The Indomitable Gall
The whole modern concept of cloud is fail...
The original definition of "cloud computing" was based on network diagrams. The "cloud" icon in a network diagram represented a network you didn't have a definition for -- most typically the internet. Academics were fascinated by the idea that the internet was not just a series of dumb switches, and that treating it as such was a waste of resource. There were a number of experiments with getting internet nodes to progressively process data as it was transmitted across the network, and the idea looked promising. But in reality, you would end up with a "tragedy of the commons" scenario, with a few antisocial heavy users using up the resource (like how a relatively tiny number of 24-hour DVD downloaders made unlimited internet packages unviable).
The only true cloud application in use is peer-to-peer sharing (torrents and streams), because there is no map or fixed architecture to the computing/storage element; it is unknown, so can only be drawn on a map as a cloud.
Modern so-called cloud services are nothing more than hosted solutions, the same as we've always had. However, they often use the cloud to obscure what's going on, and the client doesn't get full information. I'm sure this doesn't apply to really big players, but before I left managed IT services (about 5 years ago), I always argued that we should refuse to subcontract to cloud services because they prevented due diligence, or at least push that line until the client accepted that they couldn't hold us to SLAs on something we were utterly incapable of evaluating.
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Thursday 5th May 2016 20:28 GMT Unbelievable!
Never liked itunes. It just completely re-jiggers everything you thought you had. it doesn't work in a logical sense. Everything with iTunes, such as duplicates, it screws up or can't handle. for example it just creates more and more in the same library list... but allows the files to be overwritten in the folder if you drag them there. why keep the old stuff in the list? theres petabytes of files i dont also have itunes. at least you didnt list those. .. terrible shoddy thing is itunes. dont get me started on sync.. it wipes your phone with the computer version. regardless if you dont have the music on your computer anymore. instead of copying the phone version locally. . absolutely shocking! why the FBI want to spend millions to access to that crap is beyond me. sorry for the rant.
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Friday 6th May 2016 16:33 GMT Michael Strorm
Re: "Never liked itunes."
Weren't Sony's "MP3" Players in the early 2000s actually ATRAC players that forced you to convert all your MP3s to ATRAC format *and* do it through their crappy SonicStage software (their equivalent of iTunes)? (*)
I think they eventually ditched that for real MP3 players when they realised that not only had they left it way too late to promote ATRAC as a standalone format, but that as a result of their intransigence, general arrogance, NIHism et al, they'd missed the boat on the paradigm shift in portable audio (letting Apple steal the field from them), and were no longer in a position to brute force or bully everyone into using ATRAC.
It's my opinion that had MiniDisc- which was out for years before MP3 gained traction as a standalone format- not been intentionally hobbled by Sony's anti-piracy paranoia and conflict of interest (caused by their having bought a movie and record company in the late 80s) into being little more than a jumped-up cassette, and had they permitted the free exchange of ATRAC music tracks between devices that the underlying hardware was almost certainly capable of (rather than real-time only digital dubbing intentionally limited by SCMS)- then these ATRAC tracks (i.e. *files*!) would probably have pre-empted MP3 when someone figured out how to transfer them to a computer.
Yes, I know that the early 90s (when MiniDisc launched) was a different time, when computer technology was still seen as "geeky" and most people were far less comfortable with them than they are today. And most computers back then wouldn't have been suited to MP3/ATRAC playback either.
So, sure- marketing it as "you can get files off your MiniDisc player" back then would have been met with indifference and "NEEERRRDDDDSS!"
However, even then, the ability to freely share/exchange your favourite songs or "tracks" with your friends' MiniDisc players would have been a huge selling point, especially with younger consumers.
Regardless, Sony blew MiniDisc and dragged their heels with MP3, so much as we're (rightly) slagging off Apple here, Sony were crap too and deserved to lose the portable audio market.
(*) To be clear, I don't want to sound like I'm defending Apple by pointing out that Sony may have been crap too. Having barely used iTunes since the sealed-in battery on my iPod Nano died, this confirms that there's nothing to be gained by going back to it. That "unsubscribe a podcast if I haven't listened to it for a week or two" behaviour already p****d me off as well.
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Thursday 5th May 2016 20:44 GMT hellwig
I don't stream unless I gotta.
If I can't access things that NEED internet access (Netflix, MMORPG, etc.), I expect to be able to do something else that should not require the internet for any purpose (like listen to music I paid for or play a single-player video game I purchased) . But apparently not in this day and age.
DRM that requires an always-on connection. DVRs that require internet access (what's the harddrive for then?). Apple DELETES music and forces you to stream it.
Maybe I'm just stuck in the past, but I don't have that much faith in internet connectivity. Remember the day when you paid for metered connections and they weren't always so reliable and often times they were really slow? I think it was a time called "right f-ing now". Hell, even if my connection was flawless, Apple, Amazon, Google, Microsoft, etc... can't keep their own networks up all the time.
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Friday 6th May 2016 08:25 GMT heyrick
Re: I don't stream unless I gotta.
but I don't have that much faith in internet connectivity.
Out in the country, Internet is slow enough to make cloud services impractical. The 2Mbit download isn't bad, I can stream SD video, but the half megabit upload is what stops cloud being useful. That said, I'm a big believer in the idea that if you can't lay your hands on a physical copy of a file, it might as well not exist. Thus while I use Google Docs from time to time (it's the easiest way to deal with files on an iPad given how iTunes is crap and iOS can't Bluetooth sync to non apple devices), I keep local copies of files, don't sync to cloud, and don't rely on third party providers for access to my own stuff. To do otherwise seems somewhat...illogical.
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Friday 6th May 2016 20:16 GMT David 132
Re: 1Tb USB hard drive = £50.
By freely swapping all our stuff, we collectively back each other up, whilst avoiding the additional cost of redundancy.
Me too.
But a better solution would be:
- take all your MP3s, videos, confidential documents etc and encrypt them into one big archive. Then encrypt that again with a different key.
Then upload it to Torrent sites as something like "TTIP_Full_Text.doc" or "Trump_Blackmail_Material.ppt".
It'll be mirrored and distributed and seeded for evermore, even as no-one can ever figure out how to decrypt it.
You can then pull it back down at your leisure.
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Thursday 5th May 2016 21:35 GMT allthecoolshortnamesweretaken
Rows and flows of angel hair
And ice cream castles in the air
And feather canyons everywhere,
I've looked at clouds that way.
But now they only block the sun,
They rain and they snow on everyone
So many things I would have done,
But clouds got in my way.
I've looked at clouds from both sides now
From up and down and still somehow
It's cloud illusions I recall
I really don't know clouds at all
- Joni Mitchell – Both Sides, Now (1969?)
(I prefer this version myself: Frank Sinatra - Both Sides, Now)
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Thursday 5th May 2016 22:00 GMT chris 17
What do you do when your live copy breaks?
luckily he has a backup, but who would he have moaned at if the live HDD / SSD failed.
Yes i know iTunes sync sucks and i've barely listened to music since it mangled my library 7 or so years ago. The thing i hate the most right now is its stupidness for rearranging apps on an idevice, but thats only because i don't bother to use it for music anymore.
Anyone recommend a good music sync app for macos?
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Thursday 5th May 2016 23:35 GMT Martin Gregorie
Re: What do you do when your live copy breaks?
Anyone recommend a good music sync app for macos?
Forget all that sync app wank.
Try using a local NAS box containing at least two RAIDed disks. Use rsync (because its fast) to make regular backups to it. If you're properly paranoid, add at least two USB drives as an offline backup cycle. Each disk must be capable of holding a complete mirror of what's on the NAS box. Use rsync to back up the NAS box to the least recently written USB drive and keep all of the USB drives offline[1] except when making a backup (or recovering lost files).
[1] The USB drives should be kept either offsite, in a firesafe or offsite in a fire safe. This way, at least one copy of your stuff is proof against both hacking and destruction from power spikes and from destruction of the building where your computers live. Protect your data this way and who gives a flying fart about the evil empires of Apple, Google, et al.
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Thursday 5th May 2016 23:14 GMT The C Man
Back to The Shuffle
Having bought a Shuffle for my wife's mother we thought we would put some music on it for her. Months of transferring our whole collection of music to our computer totally wasted as everything disappeared in what seemed to be a flash. We bought three Creative MP3 players the next day which had better sound and are still usable even today although less so as we have later models and now have phones that give as good quality. None of them has an Apple logo on. Nothing changes. I still believe it is only takes one bite to find the maggot
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Friday 6th May 2016 00:40 GMT MachDiamond
RTFM
ALL of the digital download content suppliers have nasty little clauses that say in many words that the license you buy from them is somewhat ethereal. Amazon has had battles with publishing companies over licensing that has lead to titles magically vanishing from Kindles. Disney blacked out their movies one holiday season to force people who had already "purchased" the titles to tune into the Disney Channel and watch commercials.
Any content you buy that isn't on physical media or backed up (if not DRM'd to death) is subject to revocation.
Go ahead, "subscribe" to all of your entertainment and programs and see what happens, I dare ya.
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Friday 6th May 2016 15:03 GMT Rol
Re: Which is why XKCD is right
Strangely enough, I've found the after sales service for pirated material is on a par to the legitimate service, sometimes much better.
Might also add, installations on an air-gapped system are invariably only possible with a pirated version as the legitimate route demands access to the net.
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Friday 6th May 2016 07:33 GMT Saul Dobney
Sync gets confused with backup
I was using Humyo for a couple of years to keep a rolling offline backup of files. They got taken over by Trend and what was a backup service became a sync service with all the geewhizz-look-how-clever-we-are of developers ignoring the customer requirements. I took some old folders off my backup list. And so the new whizzo sync service decided I didn't want them and deleted GBs of files from my hard disk without warning or permission
Now I do the backup with tools I can control onto servers I control with server backup I can control. Cloud services should never ever delete. And if they think they want to delete, then they must must ask. There's a corporate liability suit for vandalism and wanton destruction of private property if they think otherwise.
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Friday 6th May 2016 10:30 GMT TheProf
Re: Tip
My feelings exactly.
I installed it onto a Windows machine once because a newspaper had a free album download offer and it was through iChoonz.
However to download the free album iGoonz wanted a method of payment. Credit card or BT phone account details.
I never got the free album and iCaramba never got their sticky fingers on my credit card. Deleted the totally baffling program before it could wreak havoc on my machine.
(In all fairness, Mr Google wants payment details before he'll peddle a 'free' tune. Nope, not going to happen.)
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Friday 6th May 2016 09:16 GMT wyatt
I had to call Apple yesterday as I didn't know the answers to my security questions to login to one of their websites.
They were unable to help me.. I couldn't answer the security questions to progress my issue. Guy at the other end wasn't able to suggest anything to help, glad its a work account and not a personal one.
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Friday 6th May 2016 20:35 GMT David 132
I had to call Apple yesterday as I didn't know the answers to my security questions to login to one of their websites.
Been there, I feel your pain.
Similarly: I lost my iPhone a few days ago (as in, I knew it was somewhere in the house/garden/car, but couldn't figure out where I'd left it). No problem - I have the Find my iPhone service set up.
So on my Mac, I went to the icloud.com Find-my-device page, to be greeted with
YOU HAVE A WEAK PASSWORD. YOU MUST CHANGE YOUR PASSWORD NOW. RIGHT NAO!!1!. IMMEDIATELY!!
Yeah, great, perfect timing Apple... when someone has lost their phone and is mildly freaking out, is EXACTLY when you should insist on changing their password to suit you (note: I don't keep anything sensitive on my iCloud account because I hate all things cloud, so a "strong password" is for Apple's convenience, not mine).
Why not something like "Your password doesn't meet our latest requirements. Please change it at your earliest convenience"???
So, anyway, muttering and grumbling, I changed the password. As most people in this situation do, I just capitalized the first letter and added a symbol and a number on the end e.g "Sesame^1"... that'll teach them...
Then got hit with a blizzard of system prompts on the mac.
ICLOUD needs your new passsord NOW!!
MAIL needs your new password NOW!!
ITUNES needs your new password NOW!!
..one after the other, appearing as fast as I could deal with them.
Once I found the phone, I got similar modal, non-skippable prompts. "Your password needs to be updated - go to settings NOW".
What. A. Shitty. User. Experience.
Seriously, Apple, WTF?
What has happened to all the tech companies, that they now think THEIR requirements and way of doing something trumps anything up to and including user convenience?
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Friday 6th May 2016 09:40 GMT Andy A
iTunes has always been rubbish on Windows. A horrible user interface intent on pushing ads at you, and no sensible options.
Someone who should have known better wrote a Work Instruction for setting up iPhones here. Having run through the standard options and then configured email, we are supposed to use iTunes to back up the phone before handing it to the user. The user is NOT allowed iTunes on their box, so this has to be done on ours. BAD idea, since iTunes only allows one phone to be backed up. So, if I spend the afternoon setting up a batch of 8, I end up with eight phones all calling themselves "Andy's iPhone" (it renames the phone silently; you can't reconfigure this until after unplugging) and a backup of the last one.
I was lucky enough not to set up an "Apple Account". If I had, there would be hundreds of iPhones PERMANENTLY tied to my name.
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Friday 6th May 2016 10:10 GMT Dan McIntyre
I use Amazon Music to buy music and have uploaded all the CDs I ripped over the years to it as well. I also use One Drive for photos and documents.
But I also keep a backup of everything on a separate hard drive which I keep with me at all times in my backpack. This includes new music I buy from Amazon - I have my app on all my machines and devices set to automatically download new music and then this gets transferred to the hard drive at some point too.
Lesson learnt a year or so back when I lost some old photos which I thought had been uploaded to One Drive. Turned out that folder hadn't sync'ed and I deleted the originals on the machine thinking they were in the cloud.
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Friday 6th May 2016 10:56 GMT Cuddles
Why I never use sync
This isn't a problem with iTunes, it's a problem with using "sync" functions at all. If I copy and paste files from one device to another, I know exactly what has been moved and where it's been moved to, as well as what might have happened to existing files with the same names and any other conflicts that might arise. If I use sync, all I know is that some things that were in one place might now be in another one. But I don't know what has actually been copied (all files, all new files, all files that don't already exist in the new location, etc.), where it actually is, or what might happen in various conflicts and edge cases. Worse, even if documentation is available, the software could be changed and start behaving differently at any time. A sync function could do exactly what you want for years, then suddenly delete all your local files one day because someone has decided that's how it should work instead.
The part I really don't understand is why anyone bothers in the first place. Syncing doesn't add any convenience. If I want to backup my phone, it's quicker and easier to just copy and paste all the files than it is to load up some badly written interface software, wait for it to actually find my phone and figure out what to do with it, and then carry out so unknown sync function that may or may not do what I expect but ultimately just boils down to copying and pasting anyway. If there was added convenience I would understand why it seems to be popular, but it seems people are happy to enjoy the added risk and uncertainty in exchange for also being less convenient. Weird.
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Tuesday 10th May 2016 17:27 GMT Seajay#
Re: Why I never use sync
I don't know where you've got the idea that sync is a manual process. If it was, you'd be right that it's not so useful. The reason people bother is that it can be automatic. Automatic is good because it means that when you drop your phone in a lake and your laptop hard drive dies, all those photos you took of your kid's first steps and the novel you just finished are waiting for you on your other devices. You might reasonably say, "that's not sync, that's backup" and you'd be right but you can use it to cut your backup bill. Instead of backing up every version of every file on every device you sync them all to one place then back that up. Also, even if I'm out and about and offline, work I've done on my pc is sat there on my phone if I need it rather than only on a NAS I may not be able to reach.
I'm using bittorrent sync to sync camera phone photos and docs between my desktop, laptop and phone (and KeePass DB, which is the killer app for me). Seems to work fairly conservatively, if a file is deleted on one device it won't be immediately deleted on the others but moved to deleted items and kept for 30 days. I haven't really tested it for conflicting changes. Thanks for the reminder, I will do.
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Friday 6th May 2016 11:01 GMT Matthew 17
The software has issues but still a user error
If you want a streaming service with no local content then the software will sack off your local music collection. If you're a spod like me that has 15 different versions of the same album and 50 different versions of the same piece then a basic streaming service isn't going to work. If you ever accidentally push the button to let 'iTunes organise your music' and witness the instant clusterfuck it makes of all your perfectly organised files it's instantly clear how such a streaming service isn't going to work. There's little concept of albums, different recordings or performances, they're just tracks, it's 'this song' by 'that artist' that's all it seems to understand, if you have straightforward music listening habits then it might work.
I may be one of those odd people that still buys music but I have 1000's of albums all ripped to the computer and use iTunes to play them, other than the software being really slow and clunky after version 10.x I can't say I've ever had something go missing or lose access to my music. If I'm working on a new song then I'll bounce it as an MP4 to iTunes and copy that to my iPhone to audition in the car, again this is more laborious with all the extra shite they've had to add for Apple Music, it would be nice to be able to switch all the extra features off and turn it back into the good ol' days of the iPod.
But if your music library is important or vital to you, don't run software that you know will delete files!
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Friday 6th May 2016 13:57 GMT Andy A
Re: The software has issues but still a user error
Windows Media Player is nearly as bad. Several times I have spent ages carefully populating the metadata of an album's tracks only to notice shortly afterwards that some of the tracks have disappeared.
Hunting around often locates the file, badly renamed, in a folder created by WMP called something like "uvva muusik\best traxx in worrrrdl eva", and with the metadata stamped over with something irrelevant which uses the wrong case for every letter, even where a real word appears.
Apparently, Microsoft employ people with this level of language skills ( scyllz ??). The people who ring you pretending to be "Windows Technical Support" do better.
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