Government IT in shit performance shocker
News just in
The United Kingdom's Criminal Justice Secure Email (CJSM) system has been browning out for months, and in the 18 months an upgrade is expected to take users have been asked to stop using the service's webmail and revert to conventional email clients. The CJSM is designed to help workers in the English and Welsh criminal …
Indeed, one wonders how the system is monitored. Is the admin just getting to his desk in the morning and waiting for calls to tell him there's a problem ?
Or is it more like the admin has been screaming for additional capacity for the past year, and now that the whole things is falling under its own weight, somebody is grudgingly accepting to sign the check ?
Because replacing the whole system sounds like they seriously underestimated the workload initially and, now that they have the usage figures, they realize that the existing infrastructure was hopelessly lacking in scaling ability, thus the wholesale replacement.
Whatever the reason, this is just another example of non-existent foresight and total lack of planning.
IMAP is too new a protocol?
IMAP is better for the end user but on a badly spec'd or badly a configured system it can be resource hog. And since this is government IT it probably is badly configured and running on a questionable platform.
First important rule with IMAP: Do not configure every folder as 'push' ;)
Where's the 'careful now' icon?
POP-3 encrypted or not, what's the security it provides...
...the message is downloaded to the users computer.
Where (trust me) they insist on weak passwords, have no encryption on laptops, connect to any and every wifi setup going, no VPN, no attempt at security.
I totally fail to understand what security facility this setup is actually providing
Grimley-Smartas: Minister! I thought I should inform you that I have my own desk top computer at home and I do this emailing thing quite often.
Minister: Ah, great stuff Grimley-Smartas. You are the very person we need to oversee the implementation of this new service, everyone thinks we Civil Servants are stuffy and don't move with the times; We'll show them!
I've had the joy of having to use CJSM since getting a promotion to a new role last year, but my colleagues who've been on the team several years tell me it's always been slow.
This week, however, has seen performance drop off a cliff. Whereas before it was slow but would at least do what you ask it to eventually, this week, especially during peak office hours, it's essentially been unusable, with frequent connection reset errors, unexplained logouts etc.
The only reason we use this mess (max of 10MB attachments on an email, have to upload attachment files one at a time, file downloading bug that sometimes results in an error in Chrome, stupidly small mailbox size limit meaning we can't leave emails with attachment sin the box too long or else we can't receive any more incoming emails) is because we have a number of colleagues who work essentially part time/zero hours who aren't classed as permanent employees and so IT won't set them up with corporate email accounts so they could use something like Outlook Web Access.
Bloody hell. I remember that being touted as the secure email system for Everyone In Local Government (well, those who needed confidential stuff) in 2005.
It was entirely predicated on achieving that by being webmail, no POP or IMAP so the data never left the system. Clearly Voda understood the design decisions made, then....
What are the names of these opponents and does one of them live at One Microsoft Way? Have these people no shame. They a) extort revenue out of Android handset makers b) Clone Android and exclusively load their own apps on top and then c) promote an 'antitrust investigation' before the Europe Commission. What ever happened to Microsoft playing nice?