back to article Adobe issues patch to nix its Mac-killing Creative Cloud update

Adobe has re-issued a software a Creative Cloud update that had gobbled users' storage data. The firm Monday said it had removed the Creative Cloud Desktop update, which it admitted “incorrectly removed” files from the Mac’s system root directory. “We have removed the update from distribution, and are in the process of …

  1. Rich 2 Silver badge

    What????

    Even for Adobe, that's quite crap!

    Please stop releasing software Adoobe. ANY software. You're not very good at it.

  2. Dan 55 Silver badge

    Deletions were triggered... by signing into the cloud service with the build

    WTF is an app running on a Mac with administration permissions for? Have they installed some kind of service which follows instructions from the app, no matter how stupid?

    1. Anonymous Coward
      Anonymous Coward

      Re: Deletions were triggered... by signing into the cloud service with the build

      Sadly you are required to allow admin access to install Flash on a OSX based system, to create a daemon to check for updates.

      Hence that is why savvy users take it off their shiny Macs.

      In their defense they are not the only vendors doing it.

    2. Steve Davies 3 Silver badge

      Re: Deletions were triggered... by signing into the cloud service with the build

      The Adobe Updater service is a PITA. Die Adobe, die

  3. @YevP

    Yev from Backblaze here -> The data was being deleted from Mac user's drives, not Backblaze drives. Also Backblaze user's backups were not affected, just a Backblaze file on the drive.

    1. LDS Silver badge

      There's a "tips and corrections" link at the end of articles, on the left side - better and quicker path to ask the authors to correct any imprecision or mistakes they could have done, than comments.

    2. Valerion

      Yev from Backblaze here -> The data was being deleted from Mac user's drives, not Backblaze drives. Also Backblaze user's backups were not affected, just a Backblaze file on the drive.

      Can I just give a thumbs-up to Blackbaze for keeping their customers informed? Many places would try and sweep it under the carpet or ignore the issue because it was caused by someone else.

      Yet again Backblaze makes me thankful that I am a customer!

  4. Anonymous Coward
    Anonymous Coward

    ok, so

    somewhere in the adobe update code, were commands that said something like - "delete first directory in the root". The name apparently didn't matter.

    That is either some kind of monstrous assumption that an Adobe directory would be the first directory no matter what, or, it is a blatantly stoopid insert into the update code and nobody saw it. Either way, how did it get past QA? Seriously? And, yes, I know using Adobe and QA in the same sentence is an oxymoron. :-)

    1. Old Handle

      Re: ok, so

      I know, right? It's difficult to imagine how they managed that one. In any normal situation they should know exactly the name of the folder they want to delete, and picking the first folder alphabetically sounds like it would be more work than using its name. The only explanation that half makes sense is if it was testing code that accidentally went live. But even than it was really poor. I almost wonder if it was sabotage.

      1. Anonymous Coward
        Anonymous Coward

        Re: ok, so

        Here's one way:

        int m = 0; // Some variable used previously in the function that happens to end up as 0

        for (int n = 0; n < count of files; n++)

        if (!strcmp(filename[n], "Adobe thingy"))

        zap_directory(filename[m]); // oops typo

  5. Martin Summers Silver badge

    "Incorrectly removed"

    Current nominee for IT understatement of the year.

    1. allthecoolshortnamesweretaken

      Have an upvote - but it's early days yet...

      Anyone up for starting a pool?

  6. Anonymous Coward
    Go

    This is not a drill

    “When prompted for the update, Creative Cloud members should install it as normal.”

    De-obfuscated:

    "When prompted for the update, Creative Cloud thralls shall install it as commanded."

  7. Anonymous Coward
    Anonymous Coward

    Welcome to the Windows world...

    ... the real issue with any OS? 'Developers! Developers! Developers!'

    Because there are too many clueless ones who can't see beyond their nose and believe the whole world is identical to their dev machine. The more they target your OS, the more havoc you risk.

    Windows underwent that earlier than others, but there is nothing safe.

  8. Will Godfrey Silver badge
    FAIL

    Again!

    Is there anything at all that Adobe actually gets right? Even if there is, it can't possibly be worth the risk.

  9. Anonymous Coward
    Anonymous Coward

    fizzing

    But, Flash Player, that's still working isn't it?

  10. All names Taken
    Holmes

    Jobs for the IT crowd?

    But isn't this just another instance of "why you really need to keep the IT crowd employed"?

    Alternatively:

    IT doodz just havin fun no?

  11. artbristol

    Mandatory

    Presumably a bug along the lines of

    https://github.com/MrMEEE/bumblebee-Old-and-abbandoned/commit/a047be85247755cdbe0acce6#diff-1

  12. John Brown (no body) Silver badge

    Oooooh...this will get interesting very quickly.

    I'm pretty sure even in "contract is king" USA the T&Cs are not going to get around the unauthorised deleting of data from users hard disks. Sueballs at 9'o'clock high!

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