Re: Upgrade pricing
"Oh, you mean the channel you've set up where deals are "protected", and if my reseller is screwing me it will take an act of God to ever see a competitive bid?"
I can see your frustration. Yes, I will protect the price to the loyal and value adding partner. If I have done the selling to the end user however and want to use a partner for transactions only then I think 7-13% (cost plus not GP) margin is reasonable due to cost of money, credit lines and various other unseen elements of the sale.
If the partner has done the work, added value, conducted pre-sales design and helped the customer come to a beneficial end through implementation or migration then I think 15-30% (cost plus not GP) margin is acceptable depending on the circumstances.
If you feel that you are being ripped off then I would strongly recommend that you either ask for open book or specify that you want to have the costs leveled but please dont throw the baby out with the bath water; a thorough, diligent, skilled and customer oriented partner is worth its weight in gold and should be reasonably recompensed.