Bought and sold
I used to respect F-Secure, paid for their software often and recommended it as the best anti-virus. Then their software got hit by a presumably targeted attack, flashing nonsense-texts pop-ups, and they mistook my paid-for version with a free-version. No customer support and poor front-end programming sabotaged what their Faraday caged boffins had come up with.
Look behind you Mikko Hypponen, that's your former paying customers wishing you'd spent a bit more time ensuring your products worked in the real world and a bit less time preening in the mirror before your TEDtalk.
Ah, Finland. I remember when it was all Nokia and cutting edge techies, now it's all just forests and fields.