Re: Why Is Dido Harding Still in a Job?
Why Is Dido Harding Still in a Job?
She's not going to willingly walk away from a job where she got paid £7m last year just to inadequately oversee a collection of outsourced and offshored peasants, is she? And if she won't go willingly, who's going to sack her, the makeweights and free lunchers of the non-executive directors of TalkTalk? I think not.
The question is, why are you still paying your share of Ms Harding's vastly inflated remuneration? Terminate your contract with them, citing the Supply of Goods and Services Act 1982, and their failure to deliver the service with reasonable care and skill, offering as prima facie evidence the details of the call you had, and the fact that IT data breaches have been going on since at least 2007 but are readily avoided by the application of reasonable care and skill.
I can't see you having much joy with TalkTalk's infamously useless call centres, so probably better to do it as letter to Ms Harding herself at the registered office. She'll never see it, but a flunky will point it in the right direction. They can't dispute your claim using their T&C because statute law trumps the terms of any contract, and then their only grounds for dispute is to claim that a breach of over 1.1m customer records does count as reasonable care and skill, which won't stand up in the small claims court if that's where this goes. Here's a starter for ten:
Or rather than letter, offer them notice of termination for the above reasons on one of their social media forums. That way it's all in public view, and the press will be reading it.