About moving goalposts and holes in my bucket, dear Liza
I vaguely remember being called out to a client whose Compuserve account had ceased to work (shows how long ago this was). Seems that Compuserve had changed their password strength rules and he could no longer login to his account because of this. Ok, let's change the password. Old Password? Agh, I think we need to speak to them. In those days they had this thing called a telephone, but now it seems if you want to contact support you need to login to your account...