Re: Yeah, right.
I never understood this.
Your product is hard to come by and you don't make enough of it? Shame, I'm sure your nearby competitors are quite happy to supply en-masse, at normal prices rather than trumped-up "rare" prices that I have to fight to actually find in stock. The days of wandering round every toy store to find Buzz Lightyear or Tracey Island are long gone, mate, and I can safely say that I don't think I ever once received (or cared for) the "toy of the moment" through my childhood. The biggest and best present I ever got was a ZX Spectrum jointly with my brother, and I didn't even know what it was.
And since when has what the KID wanted had anything to do with it? They probably don't want those clothes that Aunt Ada gives them either, but they'll accept them graciously, thank them for them and take care of them anyway. Make a wishlist, sure, but don't expect to get even one item off it, let alone every one or the top one. And, they're kids. I guarantee you I can find something that they want more than whatever-is-advertised-between-children's-programs-near-Christmas (a blessing of online viewing, is that that sort of thing isn't being poured into their brains), whether they know it or not.
Crying because classmate X got present Y and you didn't? Shame. Maybe if you weren't such an ungrateful little git, then "Santa" would have got you something just as good, if not better.
The must-have toy of the year? If I can't order it on Amazon next-day, then chances are you aren't going to have one. How's *that* kind of hype gonna help your sales?
I have to say, my daughter is a fan of Lego Friends kits. I buy one for every event for her. But if they're not available? Then it's on to something else. Can't get magical set number X which they only made 10 of and only for Christmas? Shame. You'll get a more ordinary set, or something else entirely.
And if you failed to properly plan quite how many Lego bricks you should have been making SINCE LAST JANUARY to cater for demand for this year? (Don't give me that rubbish.) I may have to reconsider bothering to try to obtain them at all for Christmas this year and in the future if you can't do some simple maths and extrapolation. Rather than build-up my daughter's hope of a thing I can't guarantee I can get hold of, I'll just find something else for her instead.
I'm sure your short-term sales for the artificial "panic" for this year won't be enough to compensate for the money you lose the rest of the year and in the future.