But they don't have the data, do they? Crashplan backups are encrypted client-side before being sent to Code42 servers.
"Code42’s secure cloud deployments enable archive encryption key storage on-premises (i.e., private passwords are stored at the customer’s location), not in Code42’s data center. Privately held encryption keys render data completely useless in the event of a security breach during transmission or storage within Code42 data centers."
Ah, they probably mean forensics as a service for each customer: providing analysis of the individual customer's backed-up data. So as a business you can back all your employee machines, and then analyse the data to spot malware infections, dodgy software installations, etc.