I hope they cut the customer service rep who simply refused to hear a word I said. Every experience I've had with Sprint ended badly.
US mobile carrier Sprint plans to tighten its belt to the tune of up to $2.5bn in cost cuts over the next six months, a new report claims. The Wall Street Journal said on Thursday that it has obtained a memo outlining the plan that was sent to Sprint staffers this week by CFO Tarek Robbiati. In it, Robbiati reportedly said he …
Service was always prompt for me. I'd bring the phone to their store with a problem and then they'd return it minutes later saying, "We erased everything and did a factory reset so it's probably fixed now. Bring it in again if it has more problems." I bet they proudly displayed statistics showing that people rarely returned with a problem after the first service.
I got around that by going through an MVNO. Redpocket's customer service is variable, but I've been satisfied overall. And it is a discount service. Funny how their discount customer service is better than what you get from the larger, more expensive companies.
Did the same with my internet. Local ISP uses AT&T pipes but provides a much better experience. And cheaper, with no artificial bandwidth caps.
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