Apple iPhones, iPads BRICKED by iOS 9's 'slide-to-upgrade' bug Apple has published a workaround after some iPhone and iPad users were left stranded in the middle of the iOS 9 update process. The Cupertino giant has acknowledged multiple complaints that devices were unable to progress past the "Slide to Upgrade" screen when moving to the latest version of iOS. Apple's remedy: wipe your …
"Umm not like in the golden days huh (see video)? That said lucky for Apple in the mobile space its only viable competition is even worse for the most part."
On one hand you have a walled fortress, with the occasional "uh oh" vs. a platform that's one giant advertisement. Note: I won't even bother adding Microsoft's latest abomination to the equation...
ugh... I hate smart phones sometimes.
That is why I still have and use an iPhone 4s since 2012.
It's functional, albeit slower and limited to do things at marketplace introduction without bloated software apps (iWatch etc..)
Good Quality hardware made for purpose and still serving as intended.
Software beyond iOS 6.3 has fallen foul of apple bloatware.
I'm not a fanbois as such but I do like Apple's iThings (I like apps and syncing music), I have faithfully updated my 4S with all OS releases when they come out, and have noticed my 64 GB handset slowing down recently. I was going to wait for a 128 GB 6 before changing but seems like I'm going to have to get a 64 GB 5S to deal with slowdown (and get 4G).
(Re iOS 9, has the press and navigate glass gone?)
This is obviously a feature, not a bug. Apple, in their infinite wisdom, is separating the wheat from the chaff. Those who don't make regular backups (via iCloud of course) are the Lesser fanbois and can't gloat over their Apple-calibre data hygiene practices. They should probably just go buy a Samsung since they're obviously not wise, sophisticated and well liked enough to use Apple's superior products.
.. that past performance is no proper indication of future quality.
This is why I *ALWAYS* back up, and in the case of OSX even twice. In this context it is worth pointing out that the inability of iTunes to create more than one backup (and trying to overwrite that on connect) is absolute rubbish. I disabled automatic sync years ago because it endangers recovery.
I didn't have a problem upgrading, though - but I still made a backup first.
Errm... the statement "the inability of iTunes to create more than one backup (and trying to overwrite that on connect) is absolute rubbish" is, ah, not entirely correct. You _can_ have more than one backup. You merely need to go to iTunes preferences/devices, select the backup you want to keep, right-click, and select 'archive'. That backup will not be overwritten. I routinely do this before updating the OS on all iOS devices. This means that I have a succession of backups of older versions of iOS which I can go back to and use to restore, should I ever want/need to drop back.
Furthermore, you can turn automatic backup off. Then you have to select the device you want to back up and back it up manually.
For further info, check out https://support.apple.com/en-us/HT203977
I was able to upgrade without any issues at all, nor have I ever had an issue while upgrading the OS.
That being said, I *still* made sure to do a full backup of my device before upgrading.
The idea that someone would perform a major, irrevocable change to your device without making a full backup first, is just ludicrous. You may as well invite Murphy over to stay in your house.
Had no issues either on my 4S. Waited with the iPad though, to see if any issues would show up. Backup! It's so simple to do, and the instructions tell you to as well.
Bit surprised Apple can't reset the iOS without clearing all data though.
A dumb USB drive mode to get to the data would have been useful.
I have a two-out-of-two failure rate going from iOS 7 direct to 9.0
I'd be interested to know why you waited that long, normally it's worth keeping up with their updates.
I too have never really had an update problem although the last part of the iOS 9 upgrade seems to have a bug where the progress bar does not, well, progress. It appears to freeze for minutes which makes for a nervous time, only to resume later with the bar shooting to nearly 100% completed at which point the device goes live with all the trimmings. As a matter of fact, OSX sees it return well before the iOS display gives any sign of life.
on this nonsense.
What finally worked --- reload but NO PASSWORD.
That may take downloading the 4.8.x OS backload, and
do a DFU reboot.
Actually in the end the existing 9.0 worked but again NO PASSWORD ! !
The commentor mentioned doing reinstall for 15 times and I agree, at least 10 for me.
Then NO PASSWORD !
"...for Apple when they comprehensively tested it before release. Um. They DID test it before release?"
Oh, they tested it. However, it seems that the majority of those who are having problems went directly from iOS 7 to 9, skipping 8. The majority of Apple's in-house testing would be on either new-build machines which never had an older OS or on machines running iOS 8. There would be some testing on systems running iOS 7, but that would be quite limited and edge cases would probably not get noticed.
Worse, the outside testing, by both the open beta and the 'Apple Seed' programs, by definition is done by people who are at least moderately enthusiastic about Apple kit. This means that almost all of them will have had the latest released version of the OS before they started testing, so the number of test installs on iOS 7 devices would be... quite limited. Again, edge cases would probably not get caught. To catch this, Apple would have had to have done a _lot_ of testing using iOS 7 devices. Finding external testers who had iOS 7 devices which could be upgraded to 9 and who care enough to be part of a test program but yet didn't care enough to update to iOS 8 for the last year would be... difficult. Apple basically figured that anyone who was using iOS 7 was probably going to stay with iOS 7, and was on their own.
And, finally, Apple posts this:
"We do not recommend installing pre-release software on personal-critical and/or business-critical systems. Backups should be maintained to mitigate data loss in the event of an application or system crash. Apple is not liable for malfunctions resulting from the installation of this software. Furthermore, Apple makes no guarantee that data created or modified by this software will be compatible with future versions."
to all participants in outside testing. Please note the second sentence. Anyone who was an Apple external tester and had a problem would either have had a backup, or wouldn't be able to complain 'cause he was bloody told 'make a backup before installing, dolt'. And the rest of that note is kinda scary.
I cannot understand how anyone could make a major OS update without backing up first. I really can't. And I felt that way _before_ reading Apple's little note.
Apple would have had to have done a _lot_ of testing using iOS 7 devices.
Or could have the good graces to prevent a 7 to 9 upgrade, or at least offer up a stern warning that "Upgrades from your OS version have not been fully tested, and we cannot guarantee that they will work. Please upgrade to version 8 before attempting this upgrade."
Spot on there, the edges are all the wrong shape. Or maybe the edge case is simply having an iDevice that has previously been switched on and setup.
If a fresh install works then there is clearly not a problem!!!!
Ha bloody ha, the concept here is that the move to iOS 9 is that it is an upgrade. That suggests that you have an older version to upgrade from. Otherwise it is just a new installation.
I got surprised by this one. I was beta testing IOS 9.0, as I wanted to try the picture in picture (not realising it wouldn't be enabled on my iPad version)
Once the official IOS 9.0 was released I got an update notification, which I didn't really read and assumed it would take me to the official 9.0 release. Instead it took me to 9.1 beta. Downgrading back to 9.0 when the app store decided to stop working was surprisingly straightforward, however unofficial.
iOS 9 deemed mighty fine, upgrade from 8 reduces hate, phone follows fate; iPad must wait, it's getting late.
Keyboard lower case letters make typing miles better, others did this before, Apple late out the door, but points are scored.
More news tomorrow readers when I update the iPad.
In conclusion then the number of users affected is probably a percentage rounding error at worst.
Still, I suppose a "tech professional" news site has to have something to go on, after all you wouldn't rely solely on mocking users for backing up before performing a major OS upgrade to get your click bait ad revenue...
...would you?
iphone 4S on IOS 8.4....direct upgrade not via itunes...no problem, but that was after the 4-hour marathon restoring the ipad after an itunes IOS 9 upgrade attempt.
Fortunately I had backed it up prior to the upgrade attempt.
Note to others: backup. UPDATE ITUNES FIRST, THEN DO THE IOS 9 UPDATE (if you must use itunes)
Don't bother phoning your local apple store: Clueless, they hung the phone up on me!
About Apple backups on iTunes: I support hundreds of iPhones. (I must have been a real bastard in a previous life) If a user has ever encrypted a backup they made with iTunes, even if it was years ago, if they break their phone and I need to backup/restore to a fresh device, I can back it up, but need the password for the ages ago encryption to restore the backup. Even though it's a different phone, entirely different PC, and fresh backup. Naturally the user doesn't remember what password they used when in a drunken fit of repentance for past transgressions they decided to backup their phone in 2012 and encrypt it. There is also apparently no way to disable this after the fact. !@#$$%^!!
Other Apple fun---I plug an iPhone into a Windows PC to recover photos and am met with a 'directory' that contains a few photos and dozens of 1K files listed as "drives." Curiously if I plug it into a Linux box, I can apparently see a good chunk of the FS as r/w, way beyond what you can normally access.
I find Apple devices to be flaky, troublesome, fragile, and illogical. To me, they are the electronic embodiment of perpetual whining.
I would consider it merely an inconvenience if there was ANY way of getting around the problem. Understand that I'm not talking about accessing an old backup for which someone forgot the password, but making a fresh backup of a different, damaged phone to restore to a new device. Something similar to 'iForgot' would be fine. Surely there should be something in place to help you backup and restore a new device years later if you forgot a password for an encryption you did years ago?
To me it's like losing your car keys but the locksmith won't help you because you once lost your keys to a different car in 1988.
same here, in my case it was a failed update which did for my 4S.
The one with the temperamental WiFi chip, worked without it for months using the camera backlight overheat method then tried to do a chip transplant when it completely failed.
Didn't work so took the new chip out, cleaned up the board and everything "seemed" OK, went to do an update to see if it could restore the saved data afterwards and BAM! Bye bye Iphone. :-(
Still have the dead MB here because it has some value, rest got recycled.
I had the exact same problem on a 'Pad, 1st gen 3G+WiFi.
Worked fine, went to reboot (months back) and pop went the weasel.
In this case it froze in the middle of the reboot sequence at about 90% bar requiring the Vulcan Nerve Pinch (tm) to fix it but fortunately it did work and got the recent data back.
Lots of so-called IT professionals having problems with upgrades to software (regardless of platform or device) on these "tech sites"...... Most of these people having problems are the ones people trust to sort out problems that they have but they cannot resolve their own issues even! No wonder the IT industry is no trusted by the public...........
Lots of so-called IT professionals having problems with upgrades to software (regardless of platform or device) on these "tech sites"...... Most of these people having problems are the ones people trust to sort out problems that they have but they cannot resolve their own issues even! No wonder the IT industry is no trusted by the public...........
Has it ever occurred to you, that many readers and posters on "tech site" forums are in fact not IT professionals and indeed frequent the sites perhaps in search of some information?
Whilst some blame could be attributed to some IT professionals, often the issues stem from further up the chain.
Sometimes it would work to try holding your home and power button at the same time to force shut down. However instead of putting your apple device into recovery mode via home button and plugging in the power cable, try continuously holding the power and home button till it forces recovery mode. From there you should be able to restore it on itunes. However try to update fails at the last second if you don't do the restore and update.
The workaround published doesn't work for everyone. 3 hours onto Apply chat support last night and my device is still bricked. Seems is you have Find my phone enabled then you're really screwed. Agreed in the end I'd ask my local store for a loan device until the problem is resolved... will let you know how that goes!
Simple problem and solution. Apple does this frequently. They just assume that everyone in the world always has the latest hardware and latest software so they do no testing for people (like me) who tend to skip every other version. They also do annoying things, like suddenly abandoning support and testing for previous model hardware, such as Firewire 400 then Firewire 800. Then they decided to drop support for the Apple modem, sending those of us sending/receiving FAX's scrambling for a substitute.
Apple's business model asks their customers to chuck all their devices into the nearest landfill and buy all new hardware every time they introduce a new operating system, which appears to be once a year now.
Really getting old.
I have an iPhone 4s, which although getting on a bit, has never given me any problems updating any IOS. I can only assume that the people complaining are trying to run the update direct from their devices. It is to be honest a stupid thing to do, with far too many things that can go wrong. To anyone doing this, the simple answer is don't! Connect to your laptop or Mac and run any updates through iTunes. If something does go wrong, then re-imaging is simple.
After all things could be so much worse, and you could have a Windows or Android phone, so stop moaning.
We should firstly guarantee there is enough space to update our iOS device to a new iOS software. Secondly, make sure there is a good network connection and enough power to finish the whole update. Then make update on iPhone or iTunes quickly with few steps. Sometimes, the incompatible iOS version or software issue will cause the failure. You can in this case consider a professional system recovery, like Joyoshare UltFix, to repair with no data loss.
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